Travel agency agreement (part of custom-order planning travel contract)

Chapter I General Provisions

1. The contract concerning custom-ordered tours (hereinafter referred to as "custom-ordered tour contract") entered into by the Company with the traveler shall be governed by these terms and conditions.Matters not stipulated in this contract shall be governed by laws and ordinances or generally established customs.
2. Notwithstanding the provisions of the preceding paragraph, if the Company concludes a special contract in writing to the extent that it does not violate the law and is not disadvantageous to the traveler, that special contract will take precedence.

1. In these terms and conditions, the term "Order-Organized Tour" means that, at the request of the traveler, A travel plan that specifies the amount of the travel fee to be paid to a traveler and that is carried out according to this plan.
2. In this agreement, "domestic travel" refers to travel within Japan only, and "overseas travel" refers to travel other than domestic travel.
3. In this section, "communication contract" means a contract between a card member of a credit card company affiliated with the Company (hereinafter referred to as "affiliated company") and receiving an application by telephone, mail, facsimile, the Internet or other means of communication. In the case of a make-to-order organized travel contract concluded by the Company, the claims or liabilities related to the travel fee, etc. based on the made-to-order planned travel contract held by the Company with respect to the traveler shall be separately paid after the date on which the said claims or obligations are to be fulfilled. The traveler consents in advance to payment in accordance with the card member agreement of the partner company established, and the travel fee, etc. of the custom-ordered planning tour contract is paid in Article XNUMX, paragraph XNUMX, the latter part of Article XNUMX, paragraph XNUMX, and It means a made-to-order planning travel contract with the content of payment by the method specified in Article XNUMX, paragraph XNUMX.
4. "Card usage date" as used in these terms and conditions means the date on which the traveler or the Company should pay the travel fee, etc., or perform the refund obligation based on the custom-ordered tour contract.

1. In a custom-ordered tour contract, the Company will provide transportation, accommodation, and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation and accommodation facilities, etc., according to the itinerary specified by the Traveler. We undertake to arrange and manage the itinerary so that you can receive it.

1. In fulfilling the custom-ordered tour contract, the Company may entrust all or part of the arrangements to other travel agencies, persons who make arrangements as a business, or other assistants in Japan or outside Japan.

Chapter XNUMX Conclusion of Contract

1. When we receive a request from a traveler who intends to apply for a made-to-order organized tour contract with us, the travel itinerary prepared according to the content of the request, except when it is convenient for our business , we will issue a document (hereinafter referred to as "planning document") that describes the contents of the plan related to the travel service, the travel price and other travel conditions.
2. In the planning document set forth in the preceding paragraph, the Company may specify the amount of the handling fee related to the planning (hereinafter referred to as the "planning fee") as a breakdown of the travel fee.

1. Regarding the contents of the plan described in the plan document of the preceding article, Paragraph XNUMX, a traveler who intends to apply to our company for a make-to-order planning travel contract shall fill in the application form prescribed by our company (hereinafter referred to as the "application form"). After filling in the prescribed items, it must be submitted to the Company together with the application fee of the amount specified separately by the Company.
2. Notwithstanding the provisions of the preceding paragraph, a traveler who intends to apply for a communication contract with the Company in relation to the contents of the plan described in the plan document of paragraph XNUMX of the preceding article must notify the Company of the membership number and other matters. not.
3. The application fee in Paragraph XNUMX shall be treated as part of the travel fee (including planning fees whose breakdown is clearly stated), cancellation fees, or penalties.
4. Travelers who require special consideration when participating in a custom-ordered tour should notify us when applying for the contract.At this time, we will respond to this within the extent possible.
5. Expenses required for special measures taken by the Company for the Traveler based on the request in the preceding paragraph shall be borne by the Traveler.

In the following cases, the Company may not accept the conclusion of a Made-to-Order Organized Tour Contract.

1. When the Traveler is likely to cause trouble to other Travelers or hinder the smooth implementation of group activities.
2. When trying to conclude a communication contract, when the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the card member agreement of the affiliated company, such as when the traveler's credit card is invalid.
3. When the Traveler is recognized as a member of an organized crime group, associate member of an organized crime group, affiliated with an organized crime group, a company affiliated with an organized crime group, or a corporate racketeer, or any other anti-social force.
4. When the Traveler makes a violent demand, an unreasonable demand, or uses threatening language or violence in relation to a transaction, or acts equivalent to these.
5. When the traveler spreads rumors, uses fraudulent means or force to damage the credibility of the Company, interfere with the business of the Company, or conducts similar acts.
6. When it is convenient for our company's business.

1. A made-to-order tour contract shall be concluded when the Company has accepted the conclusion of the contract and received the application fee in Article XNUMX, Paragraph XNUMX.
2. Notwithstanding the provisions of the preceding paragraph, the communication contract shall be deemed to have been concluded when the traveler receives a notice of our acceptance of the conclusion of the contract.

1. Promptly after the conclusion of the contract stipulated in the preceding article, the company shall provide the traveler with a document stating the itinerary, details of the tour service, travel price and other travel conditions and matters concerning the responsibility of the company (hereinafter referred to as the "contract document") .) will be issued.
2. In the event that the amount of the planning fee is specified in the planning document of Article XNUMX, Paragraph XNUMX, the Company will specify the amount in the contract document of the preceding paragraph.
3. The scope of travel services for which the Company is obliged to arrange and manage the itinerary under the custom-ordered tour contract shall be as stated in the contract document in paragraph XNUMX.

1. If it is not possible to describe the fixed itinerary and the name of the transportation or accommodation facility in the contract document set forth in Paragraph XNUMX of the preceding article, the name of the accommodation facility that is planned to be used and the name of the transportation facility that is important for the travel plan shall be limited in the contract document. In the event that an application for a make-to-order organized tour contract is made on or after the day before the start date of the tour (the seventh day counting back from the day before the start date of the tour) after the delivery of the relevant contract document, will issue a document stating these confirmed conditions (hereinafter referred to as "confirmed document") by the date specified in the relevant contract document up to the date of commencement of the tour.
2. In the case of the preceding paragraph, if there is an inquiry from a traveler who wishes to confirm the status of arrangements, the Company will respond promptly and appropriately even before the delivery of the final document.
3. When the final document of Paragraph XNUMX is delivered, the scope of travel services for which the Company is obliged to arrange and manage the itinerary pursuant to the provisions of Paragraph XNUMX of the preceding article shall be specified as stated in the final document.

1. With the prior consent of the traveler, the Company shall provide the travel itinerary, travel service details, travel price and other travel conditions to be delivered to the traveler when attempting to conclude a travel plan document, order-made tour contract, and the responsibility of the Company. In lieu of delivery of a document, contract document, or final document stating the matters concerning When doing so, confirm that the items listed have been recorded in a file provided on the communication device used by the traveler.
2. In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the items to be entered, the file provided on the communication device used by the Company ) and confirm that the traveler has read the information.

1. The traveler must pay the travel fee of the amount stated in the contract document to the Company by the date stated in the contract document up to the start date of the tour.
2. When a communication contract is concluded, the Company will receive payment of the travel fee for the amount stated in the contract document using the card of the affiliated company without the traveler's signature on the prescribed slip.The date of use of the card shall be the date of conclusion of the travel contract.

Chapter XNUMX Modification of Contract

1. The Traveler may request the Company to change the itinerary, the contents of the Travel Services and other contents of the Custom-Ordered Tour Contract (hereinafter referred to as the "Contract Details").In this case, we will comply with the traveler's request as much as possible.
2. The Company may be affected by natural disasters, wars, riots, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, provision of transportation services not based on the original operation plan, or any other event beyond the Company's control. In that case, if it is unavoidable to ensure the safe and smooth implementation of the tour, we will promptly explain to the traveler in advance the reason why the reason cannot be involved and the causal relationship with the reason, and the contents of the contract. It may be subject to change.However, in case of emergency, if it is unavoidable, we will explain it after the change.

1. Due to significant changes in economic conditions, etc., the fares and charges applicable to the transportation facilities used for the custom-ordered planned tour (hereinafter referred to as "applicable fares and charges" in this article) may If the applicable fares and charges that are publicly announced as valid at the time of delivery of the plan document are significantly increased or decreased beyond the extent normally assumed, the Company shall The amount of the tour fee can be increased or decreased within the range of the amount to be increased or decreased.
2. When the Company increases the tour fee pursuant to the provisions of the preceding paragraph, the Company shall notify the traveler to that effect before the XNUMXth day counting back from the day before the start date of the tour.
3. When the applicable fares/charges stipulated in Paragraph XNUMX are reduced, the Company shall reduce the tour fee by the amount of such reduction as stipulated in the same Paragraph.
4. The Company shall not be liable for any expenses required for the implementation of the tour due to the change in the content of the contract based on the provisions of the preceding article (cancellation fees, penalties, etc. for travel services not provided due to the change in the content of the contract, which have already been paid or will be paid (Including expenses that must be paid.) is reduced or increased (increase in expenses is caused by the use of seats at transportation / accommodation facilities, etc., even though the transportation / accommodation facilities, etc. are providing the relevant travel services. , excluding cases due to shortages of rooms and other facilities.), the amount of the tour fee may be changed within the scope of the change in the contract content.
5. In the event that it is stated in the contract document that the travel fee varies depending on the number of people using the transportation/accommodation facilities, etc., the Company shall not be liable for any change in the number of people using such facilities after the conclusion of the Made-to-Order Organized Tour Contract, regardless of any reason attributable to the Company. In such cases, the amount of the travel fee may be changed according to what is stated in the contract document.

1. A traveler who has concluded a custom-ordered tour contract with us may transfer its contractual status to a third party with our approval.
2. When requesting the approval of the Company as stipulated in the preceding paragraph, the Traveler must fill out the prescribed matters on the form prescribed by the Company and submit it to the Company together with the prescribed fee.
3. The transfer of the contractual status in Paragraph XNUMX shall become effective upon approval by the Company. You shall assume all rights and obligations.

Chapter XNUMX Termination of Contract

1. The traveler may cancel the made-to-order organized tour contract at any time by paying the cancellation fee specified in Appendix XNUMX to the Company.provided, however, that the Company may charge cancellation fees, penalties, and other costs required for canceling contracts related to services with transportation/accommodation facilities (hereinafter collectively referred to as "transportation/accommodation facility cancellation charges etc.") is clearly indicated in the planning document under Article XNUMX, paragraph XNUMX, with supporting documents attached, regardless of the amount of the cancellation fee stipulated in Appended Table XNUMX, the Company will provide transportation/accommodation facilities, etc. The amount shall be within the total amount of cancellation fees, etc. for each transportation/accommodation institution that have already been paid or must be paid in the future.In the case of canceling the communication contract, the Company shall receive payment of the cancellation fee stipulated in this paragraph without the traveler's signature on the prescribed slip using the affiliated company's card.
2. In the following cases, notwithstanding the provisions of the preceding paragraph, the traveler may cancel the make-to-order tour contract without paying a cancellation fee before the start of the tour.
   1. When the content of the contract is changed by the Company.However, this is limited to cases where the change is listed in the upper column of Appended Table XNUMX or is otherwise important.
   2. When the travel fee is increased based on the provisions of Article XNUMX, Paragraph XNUMX.
   3. In the event of natural disasters, wars, riots, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or other causes, safe and smooth travel may not be possible, or may become impossible. when is extremely large.
   4. When the Company has not delivered a final document to the Traveler by the date set forth in Article XNUMX, Paragraph XNUMX.
   5. When it becomes impossible to carry out the tour according to the itinerary stated in the contract document due to reasons attributable to the Company.
3. If, after the start of the trip, the traveler becomes unable to receive the travel services described in the contract document due to reasons not attributable to the traveler, or if the Company notifies the traveler to that effect, Notwithstanding the provisions of paragraph XNUMX, you may cancel the contract for that part of the Travel Services that you are no longer able to receive without paying a cancellation fee.
4. In the case of the preceding paragraph, the Company will refund to the traveler the amount of the travel fee for the part of the travel service that the traveler has become unable to receive.However, if the case in the preceding paragraph is not due to reasons attributable to the Company, the cancellation fee, penalty and other expenses already paid or to be paid in the future for the travel service will be deducted from the said amount. will be refunded to the traveler minus the

1. In the following cases, the Company may explain the reasons to the Traveler and cancel the Custom-Ordered Tour Contract before the commencement of the tour.
   1. When it is deemed that the traveler is unable to endure the trip due to illness, absence of necessary caregiver or other reasons.
   2. When it is recognized that the Traveler may cause trouble to other Travelers or hinder the smooth implementation of the Group Tour.
   3. When the Traveler requests a burden that exceeds the reasonable range regarding the content of the contract.
   4. When there is an extremely high risk that the travel conditions specified at the time of conclusion of the contract, such as the amount of snowfall required for a trip intended for skiing, will not be fulfilled.
   5. In the event of a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or any other reason beyond our control, we will not be able to perform the tour according to the itinerary described in the contract document. When safe and smooth implementation becomes impossible or is extremely likely to become impossible.
   6. When a telecommunications contract has been concluded and the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the affiliated company's card membership agreement, such as when the traveler's credit card becomes invalid.
   7. When it is found that the Traveler falls under any of Article XNUMX, Item XNUMX to Item XNUMX.
2. If the traveler does not pay the travel fee by the date stated in the contract document of Article XNUMX, Paragraph XNUMX, the traveler shall be deemed to have canceled the custom-ordered package tour contract on the day following the said date.In this case, the Traveler must pay to the Company a cancellation fee equivalent to the cancellation fee specified in Paragraph XNUMX of the preceding Article.

1. In the following cases, the Company may cancel part of the Made-to-Order Package Tour Contract by explaining the reason to the Traveler even after the commencement of the tour.
   1. When the traveler is unable to continue the tour due to illness, absence of necessary caregiver or other reasons.
   2. Disrupting the discipline of group behavior by violating the Company's instructions by tour conductors or other persons for the safe and smooth implementation of travel by travelers, or by assaulting or intimidating these persons or other accompanying travelers, etc. When it interferes with the safe and smooth implementation of the relevant travel.
   3. When it is found that the Traveler falls under any of Article XNUMX, Item XNUMX to Item XNUMX.
   4. When it becomes impossible to continue the tour due to natural disasters, wars, riots, suspension of tour services provided by transportation and accommodation facilities, orders from public offices, or other reasons beyond our control. .
2. When the company cancels the custom-made planning tour contract based on the provisions of the preceding paragraph, the contractual relationship between the company and the traveler will be extinguished only in the future.In this case, it shall be deemed that the liability of the Company regarding the Travel Services already provided to the Traveler has been effectively repaid.
3. In the case of the preceding paragraph, the Company shall pay, or pay in the future, cancellation fees, penalties, etc. for the relevant travel services out of the portion of the travel fee pertaining to the travel services that the traveler has not yet received. We will refund the traveler after deducting the amount related to the expenses that must be paid.

1. The Company shall refund the amount to be refunded to the Traveler in the event that the Tour Fee is reduced pursuant to the provisions of Article XNUMX, Paragraphs XNUMX through XNUMX, or in the event that the Custom-Ordered Tour Contract is canceled pursuant to the provisions of the preceding three Articles. In the case of a refund due to cancellation before the start of the tour, within XNUMX days counting from the day following the cancellation, or a refund due to reduction or cancellation after the start of the tour, the tour end date stated in the contract document. The amount will be refunded to the traveler within XNUMX days counting from the day after
2. In the event that the Company concludes a communication contract with the traveler, and the travel fee is reduced pursuant to the provisions of Article XNUMX, paragraphs XNUMX through XNUMX, or the communication contract is canceled pursuant to the provisions of the preceding three articles, In such cases, if there is an amount to be refunded to the traveler, the amount will be refunded to the traveler in accordance with the partner company's card membership agreement.In this case, in the case of a refund due to cancellation before the start of the tour, within seven days counting from the day following the cancellation, in the case of a refund due to reduction or cancellation after the start of the tour, the Company will notify the end of the tour stated in the contract document. The amount to be refunded shall be notified to the Traveler within XNUMX days counting from the day following the day on which the Card is used, and the date of notification to the Traveler shall be the card usage date.
3. The provisions of the preceding two paragraphs shall not prevent the traveler or our company from exercising the right to claim damages pursuant to Article XNUMX or Article XNUMX, paragraph XNUMX.

1. In the event that the Company has canceled the made-to-order organized tour contract after the start of the tour pursuant to the provisions of Article XNUMX, Paragraph XNUMX, Item XNUMX or Item XNUMX, the Company shall, at the request of the traveler, We will arrange the necessary travel services to return to
2. In the case of the preceding paragraph, all expenses required for the trip to return to the place of departure shall be borne by the traveler.

Chapter XNUMX Organization/Group Contracts

1. The Company shall comply with the provisions of this chapter regarding the conclusion of a custom-made tour contract for which multiple travelers traveling on the same itinerary at the same time appoint and apply for a responsible representative (hereinafter referred to as the "Contract Responsible Person"). apply.

1. Except in cases where a special agreement has been concluded, the Company reserves the right of agency for the conclusion of a made-to-order organized tour contract for the travelers who make up the organization/group (hereinafter referred to as the "constituent"). Transactions related to the travel business pertaining to the group/group and the business of Article XNUMX, Paragraph XNUMX will be conducted with the person responsible for the contract.
2. The person responsible for the contract must submit the list of constituents to the Company by the date specified by the Company.
3. The Company shall not be held responsible for any obligations or obligations that the Person Responsible for Contract currently has or is expected to have in the future.
4. In the event that the person responsible for the contract does not accompany the group/group, the Company will consider the member appointed in advance by the person responsible for the contract to be the person responsible for the contract after the start of the tour.

1. Notwithstanding the provisions of Article XNUMX, Paragraph XNUMX, when concluding a custom-made tour contract with the person responsible for the contract, the Company may approve the conclusion of the custom-made plan travel contract without receiving payment of the application fee. I have.
2. In the case of concluding a custom-ordered tour contract without receiving payment of the application fee based on the provisions of the preceding paragraph, the Company shall issue a document stating to that effect to the person responsible for the contract, and the custom-ordered tour contract shall be , shall be established when the Company issues the relevant document.

Chapter XNUMX Itinerary Management

The Company will endeavor to ensure the safe and smooth implementation of travel for travelers, and will carry out the following operations for travelers.However, this does not apply if the Company concludes a special contract with the traveler.

1. When it is recognized that there is a risk that the Traveler will not be able to receive the Travel Services during the trip, take necessary measures to ensure that the Travel Services are provided in accordance with the Custom-Ordered Tour Contract.
2. If you have no choice but to change the contents of the contract despite taking the measures in the preceding item, make arrangements for alternative services.In this case, when changing the itinerary, endeavor to make the itinerary after the change conform to the purpose of the original itinerary, and when changing the contents of the travel service, the travel service after the change shall be Efforts should be made to minimize changes to the contract, such as by striving to make it the same as the original travel service.

1. During the period from the start of the tour until the end of the tour, when acting as a group, travelers must follow our company's instructions to ensure a safe and smooth tour.

1. Depending on the content of the tour, the Company may have a tour conductor or other person accompany the business listed in each item of Article XNUMX and other business that the Company deems necessary in connection with the order-made planning tour, in whole or in part. You may.
2. In principle, the hours during which the tour conductors and other persons set forth in the preceding paragraph are engaged in the work set forth in the same paragraph shall be from XNUMX:XNUMX to XNUMX:XNUMX.

1. If we recognize that a traveler is in need of protection due to illness, injury, etc., we may take necessary measures.In this case, if this is not due to reasons attributable to the Company, the traveler shall bear the costs required for such measures, and the traveler shall pay the costs by the method designated by the Company by the date designated by the Company. have to pay.

Chapter XNUMX Liability

1. In the performance of the Made-to-Order Organized Tour Contract, the Company or a person to whom the Company has made arrangements on behalf of the Company pursuant to the provisions of Article XNUMX (hereinafter referred to as the "Arrangement Agent") may intentionally or negligently damage the Traveler. If damage is caused, we will be responsible for compensating for the damage.However, this is limited to when the Company is notified within two years from the day following the occurrence of the damage.
2. If the traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or any other reason beyond the control of our company or our arrangement agent, our company shall is not responsible for compensating for damages, except in the case of the preceding paragraph.
3. Notwithstanding the provisions of the same paragraph, the Company shall not be liable for damages caused to baggage as set forth in paragraph XNUMX within XNUMX days from the day following the occurrence of the damage for domestic travel, and within XNUMX days for overseas travel. Only when the Company is notified within XNUMX days, we will compensate up to XNUMX yen per traveler (excluding cases where there is intentional or gross negligence on the part of the Company).

1. Regardless of whether or not our company's liability based on the provisions of paragraph XNUMX of the preceding article arises,Attachment Special Compensation Provisions, we will pay a predetermined amount of compensation and condolence money for certain damage to the life, body, or luggage of the traveler while participating in the custom-ordered planning tour.
2. When the Company assumes responsibility for the damages set forth in the preceding paragraph based on the provisions of paragraph XNUMX of the preceding article, the compensation set forth in the preceding paragraph to be paid by the Company shall be limited to the amount of damages to be paid based on that liability. I assume.
3. In the case stipulated in the preceding paragraph, the Company's obligation to pay compensation under the provisions of Paragraph XNUMX shall be the damages payable by the Company under the provisions of Paragraph XNUMX of the preceding article (including gold)).
4. Recruitment-type planning tours that are implemented by the Company after receiving a separate travel fee for travelers participating in the making-to-order planning tours of the Company shall be handled as part of the contents of the order-ordering planning tour contract.

1. The Company shall not be liable for any material changes to the contract contents listed in the upper column of Appended Table XNUMX (changes listed in the following items (transportation/accommodation facilities, etc., even though the transportation/accommodation facilities, etc. are providing the relevant travel services). (Excluding those due to shortage of seats, rooms and other facilities.)), the amount of change equal to or greater than the amount obtained by multiplying the tour fee by the rate listed in the lower column of the same table. Compensation will be paid within XNUMX days counting from the day following the tour end date.However, this does not apply if it is clear that the Company will be held responsible for the change based on the provisions of Article XNUMX, Paragraph XNUMX.
   1. Changes due to the following reasons
      1. Natural disaster
      2. war
      3. Riot
      4. government order
      5. Cancellation of travel services such as transportation and accommodation facilities
      6. Providing transportation services that do not depend on the original operation plan
      7. Necessary measures to ensure the safety of the life or body of travel participants
   2. When the make-to-order plan travel contract is changed based on the provisions of Article XNUMX, paragraph XNUMX, the changed part and the make-to-order plan travel contract based on the provisions of Articles XNUMX to XNUMX Changes pertaining to the terminated part when terminated
2. The amount of compensation for changes to be paid by the Company shall be limited to the amount obtained by multiplying the travel price by a rate determined by the Company of XNUMX% or more per order-made planned tour per traveler.In addition, if the amount of change compensation to be paid to one traveler per order-made organized tour is less than XNUMX yen, the Company will not pay the change compensation.
3. If it becomes clear that our company will be held liable under the provisions of Article XNUMX, Paragraph XNUMX for the change after the Company has paid the change compensation pursuant to the provisions of Paragraph XNUMX, the Traveler must return the change compensation for the change to the Company.In this case, we will pay the balance after offsetting the amount of compensation for damages to be paid by us based on the provisions of the same paragraph and the amount of compensation for changes to be returned by the traveler.

1. If the Company suffers damage due to the traveler's intention or negligence, the traveler must compensate for the damage.
2. When concluding a Custom-Ordered Tour Contract, the Traveler must make efforts to understand the rights and obligations of the Traveler and other contents of the Custom-Ordered Tour Contract by utilizing the information provided by the Company.
3. In order for the traveler to smoothly receive the travel services described in the contract document after the start of the trip, in the unlikely event that the traveler recognizes that the travel service different from the contract document has been provided, promptly notify the Company to that effect at the travel destination You must notify the Company's arrangement agent or the relevant travel service provider.

Chapter XNUMX Deposit for Repayment Business

1. Our company is a guarantee employee of the Japan Association of Travel Agents (All Nippon Express Kasumigaseki Building, 3-3-03 Kasumigaseki, Chiyoda-ku, Tokyo, Tel: 3592-1271-XNUMX)
2. Travelers or constituents who have concluded a made-to-order organized tour contract with us will pay up to 7,000 million yen from the reimbursement business security deposit deposited by the Japan Association of Travel Agents in the preceding paragraph with respect to claims arising from the transaction. can receive
3. Based on the provisions of Article XNUMX, Paragraph XNUMX of the Travel Agency Law, we have paid our share of the reimbursement business security deposit to the Japan Association of Travel Agents. No security deposit is provided.

Appended Table XNUMX Cancellation Fee (related to Article XNUMX, Paragraph XNUMX)

(i) Cancellation fee for domestic travel

(ii) Cancellation fee for overseas travel

Appended Table XNUMX Change Compensation (related to Article XNUMX, Paragraph XNUMX)

• Note XNUMX: "Before the start of the trip" means the case where the traveler is notified of the change by the day before the start date of the trip, and "after the start of the trip" means the change is notified to the traveler after the day of the start of the trip. It means the case.
• Note XNUMX: If a final document is delivered, this table shall apply after replacing the term "contract document" with "final document".In this case, if there is a change between the content of the contract document and the content of the final document, or between the content of the final document and the content of the travel services actually provided, one copy shall be made for each change. treated as a matter.
• Note XNUMX: If the transportation facility pertaining to the change listed in Item XNUMX or Item XNUMX involves the use of accommodation facilities, it will be treated as one case per night.
• Note XNUMX: Regarding the change of the company name of the transportation facility listed in Item XNUMX, it does not apply when the grade or equipment is changed to a higher one.
• Note XNUMX Even if multiple changes listed in item XNUMX, item XNUMX, or item XNUMX occur within one boarding ship, etc. or one overnight stay, one boarding ship, etc. or one night shall be treated as one case.

Special Compensation Regulations

Chapter XNUMX Payment of Compensation, etc.

1. In the event that a traveler participating in an organized tour carried out by the Company suffers a physical injury due to a sudden and accidental external accident (hereinafter referred to as an "accident") while participating in the organized tour, the Company shall In accordance with the provisions of Chapter XNUMX to Chapter XNUMX, we will pay compensation for death, compensation for residual disability, compensation for hospitalization, and compensation for outpatient visits (hereinafter referred to as "compensation, etc.") to the traveler or his/her legal heir.
2. The injuries in the preceding paragraph include symptoms of poisoning that occur suddenly when inhaling, absorbing, or ingesting toxic gases or substances from outside the body by accident and at one time (excluding poisoning symptoms that occur as a result of continuous inhalation, absorption, or ingestion). ).However, it does not include bacterial food poisoning.

1. In these regulations, "planned travel" refers to those stipulated in Article XNUMX, Paragraph XNUMX of the Agent-Organized Tour Contract Section and Article XNUMX, Paragraph XNUMX of the Custom-Ordered Tour Contract Section of the Standard Travel Contract.
2. In these regulations, "participating in an organized tour" means the services of the first transportation/accommodation facilities, etc. specified in the planned tour itinerary provided by tickets, etc., arranged in advance by the Company for the purpose of the traveler participating in the planned tour. means the period from the time you start receiving the provision of the above to the time you complete the provision of the final transportation/accommodation services, etc.However, if the traveler leaves the planned tour itinerary specified in advance and has notified the Company of the scheduled date and time of departure and return in advance, the period from the time of departure to the scheduled time of return will be "planned In addition, if the Traveler leaves without notifying the Company of the scheduled date and time of leaving and returning in advance, or leaves without a plan to return, during the period from the time of leaving until the time of returning or after that After you leave, we will not indicate that you are participating in an organized trip.In addition, if the planned travel itinerary specifies a day (according to the standard time of the travel destination) on which the traveler will not receive any services such as transportation and accommodation facilities related to the Company's arrangements, that fact and If it is clearly stated in the contract document that compensation and condolence money will not be paid according to these regulations for damages suffered by the traveler due to an accident that occurred on the day, the day will be considered as "participating in the planned tour". not.
3. "When you start receiving the provision of services" in the preceding paragraph refers to any of the following times.
   1. When the reception is completed by a tour conductor, our employee or agent
   2. In the event that the reception described in the preceding item is not performed, the first transportation/accommodation facility, etc.
      1. In the case of an aircraft, upon completion of baggage inspection, etc. at the airport where only passengers can enter.
      2. If it is a vessel, at the time of completion of boarding procedures
      3. For railways, at the end of ticket examination, or when boarding the train if there is no ticket examination
      4. If it is a vehicle, at the time of boarding
      5. In the case of an accommodation facility, when entering the facility
      6. In the case of facilities other than accommodation facilities, it shall be the time when the procedures for using the facility are completed.
4. The “when the service has been completed” in paragraph XNUMX refers to any of the following times.
   1. When the tour conductor, our employee or agent announces the dissolution
   2. In the event that the notice of dissolution in the preceding item is not made, the last transportation/accommodation facility, etc.
      1. In the case of an aircraft, at the time of exit from the airport premises where only passengers can enter
      2. If it is a ship, at the time of disembarkation
      3. If it is a railway, at the end of the ticket examination, or when there is no ticket examination, at the time of getting off the train
      4. If it is a vehicle, when getting off
      5. In the case of an accommodation facility, when leaving the facility
      6. In the case of a facility other than an accommodation facility, it shall be the time of leaving the facility.

Chapter XNUMX Cases where compensation, etc. is not paid

1. The Company will not pay compensation, etc. for injuries caused by the reasons listed in the following items.
   1. intention of the traveler.However, this does not apply to injuries suffered by persons other than the said traveler.
   2. Intention of the person who should receive the compensation for death.However, if that person is the recipient of part of the death compensation, this does not apply to the amount that other persons should receive.
   3. Suicidal, criminal or combative behavior of travelers.However, this does not apply to injuries suffered by persons other than the said traveler.
   4. Accidents that occur while the traveler is driving an automobile or motorized bicycle without having the driving qualifications stipulated by law, or being intoxicated and incapable of normal driving.However, this does not apply to injuries suffered by persons other than the said traveler.
   6. Accidents that occur when a traveler intentionally commits an act that violates laws and regulations or receives services that violate laws and regulations. However, this does not apply to damages suffered by persons other than the traveler. Brain disease, illness or insanity of the traveler. However, this does not apply to injuries suffered by persons other than the traveler.
   7. Traveler's pregnancy, childbirth, premature birth, miscarriage or surgery or other medical procedure.However, this shall not apply to the treatment of injuries for which the Company should be compensated.
   8. Accidents occurring during execution of sentences or detention or imprisonment of travelers
   9. War, use of force by a foreign country, revolution, seizure of power, civil strife, armed rebellion, or other similar incident or riot is harmed and is deemed to be a serious situation in terms of maintaining public order.)
   10. Radioactivity, explosiveness or other harmful properties of nuclear fuel materials (including spent fuel; the same shall apply hereinafter) or materials contaminated with nuclear fuel materials (including nuclear fission products), or accidents due to these properties
   11. Accidents caused by the causes of the preceding two items or accidents caused by the resulting disorder of order.
   12. Radiation irradiation or radioactive contamination other than item XNUMX
2. Regardless of the cause, we will not pay compensation, etc. for neck syndrome (so-called "whiplash") or low back pain with no objective symptoms.

In the case of an organized tour intended for domestic travel, in addition to the provisions of the preceding article, the Company will not pay compensation, etc. for injuries caused by the reasons listed in the following items.

1. earthquake, eruption or tsunami
2. Accidents caused by the reasons mentioned in the preceding item or accidents caused by disorder of order.

Our company will not pay compensation, etc. for the injuries listed in the following items unless the actions in each item are included in the itinerary of the planned tour that we have determined in advance.However, if any of the acts in each item is included in the itinerary, compensation, etc. will be paid for injuries caused by similar acts while participating in the planned tour outside the itinerary.

1. Injury caused while the Traveler is engaged in the exercise specified in Appended Table XNUMX
2. Accidents occurred while the Traveler was participating in a competition, competition, performance (all of which include practice) or a trial run (driving or maneuvering for the purpose of performance testing) using a car, motorized bicycle or motorboat injury.However, for injuries caused while doing these things on the road using a car or motorized bicycle, we will pay compensation, etc. even if it is not included in the itinerary of the planned tour.
3. Injury caused while the traveler is operating an aircraft other than an aircraft operated by an air carrier on fixed routes (irrespective of whether it is a regular flight or an irregular flight).

The Company may not pay compensation, etc. if the traveler or the person who should receive the compensation for death falls under any of the following items.However, if that person is the recipient of part of the death compensation, this does not apply to the amount that other persons should receive.

1. Being recognized as a member of an organized crime group, a member of an organized crime group, an associate member of an organized crime group, a company affiliated with an organized crime group, or any other antisocial force (hereinafter referred to as "antisocial force").
2. Recognized to be involved in providing funds, etc., or providing convenience to anti-social forces.
3. To be recognized as unfairly using anti-social forces.
4. Recognized to have a socially condemned relationship with other anti-social forces.

Chapter XNUMX Types and Payment Amounts of Compensation, etc.

1. If a traveler suffers an injury described in Article XNUMX and dies as a direct result thereof within XNUMX days from the date of the accident, the Company will provide XNUMX Yen, and XNUMX Yen (hereinafter referred to as "Compensation Amount") in the case of an organized tour intended for domestic travel, shall be paid to the legal heir of the Traveler as compensation for death.However, if there is compensation for residual disability that has already been paid for the said traveler, the remaining amount after deducting the amount already paid from the compensation amount will be paid.

1. If the Traveler suffers an injury as described in Article XNUMX, and as a direct result thereof, within XNUMX days from the date of the accident, the Company shall notify the Traveler of any residual disability (serious impairment of function left in the body that cannot be recovered in the future or physical disability). and after the injury that caused it has healed.The same shall apply hereinafter.), the amount of compensation for each traveler shall The amount multiplied by the ratio listed in each item will be paid to the traveler as compensation for residual disability.
2. Notwithstanding the provisions of the preceding paragraph, if the traveler is still in need of medical treatment after XNUMX days from the date of the accident, we will After certifying the degree of residual disability, we will pay residual disability compensation.
3. For residual disabilities not listed in each item of Attached Table XNUMX, according to the degree of physical disability and classification of each item of Attached Table XNUMX, regardless of the traveler's occupation, age, social status, etc. The amount of compensation for residual disability will be determined according toHowever, compensation for residual disability shall not be paid for disabilities that do not lead to functional impairment listed in XNUMX (XNUMX), XNUMX (XNUMX), XNUMX (XNUMX), XNUMX (XNUMX) and XNUMX (XNUMX) of Appended Table XNUMX. Hmm.
4. If two or more types of aftereffects are caused by the same accident, we will apply the preceding three paragraphs to each of them and pay the total amount.However, for residual disability in the upper limbs (arms and hands) or lower limbs (legs and feet) prescribed in Appended Table XNUMX-XNUMX, XNUMX and XNUMX, the residual disability compensation for each limb shall be XNUMX% of the compensation amount. Percentage is the limit.
5. The amount of compensation for residual disability to be paid by the Company based on each of the preceding paragraphs shall be limited to the amount of compensation for one planned trip per traveler.

1. If the Traveler suffers an injury as described in Article XNUMX, as a direct result of which, the Traveler is unable to engage in normal work or live a normal life, and the Company is hospitalized (if treatment by a doctor is required, the It means to enter a hospital or clinic and devote yourself to treatment under the supervision of a doctor at all times because it is difficult to treat in a hospital. ”), we will pay the traveler a hospitalization allowance according to the following classification.
   1. In the case of an organized trip intended for overseas travel
      1. In case of an injury requiring hospitalization for XNUMX days or more.XNUMX yen
      2. In case of an injury for which the number of days of hospitalization is XNUMX days or more and less than XNUMX days.XNUMX yen
      3. In case of injury for which the number of days of hospitalization is XNUMX days or more and less than XNUMX days.XNUMX yen
      4. When you suffer an injury for which the number of days of hospitalization is less than XNUMX days.XNUMX yen
   2. In the case of an organized trip for the purpose of domestic travel
      1. In case of an injury requiring hospitalization for XNUMX days or more.XNUMX yen
      2. In case of an injury for which the number of days of hospitalization is XNUMX days or more and less than XNUMX days.XNUMX yen
      3. In case of injury for which the number of days of hospitalization is XNUMX days or more and less than XNUMX days.Fifty thousand yen
      4. When you suffer an injury for which the number of days of hospitalization is less than XNUMX days.XNUMX yen
2. Even if the traveler is not hospitalized, if he or she falls under any of the items of Appended Table XNUMX and receives medical treatment from a doctor, the number of days of hospitalization for the period of such condition shall be counted according to the provisions of the preceding paragraph. I assume.
3. If we are required to pay the hospital solatium and death compensation or the hospital solatium and residual disability compensation for one traveler, we will pay the total amount.

1. If the Traveler suffers an injury set forth in Article XNUMX, and as a direct result of this, the Traveler is unable to engage in normal work or lead a normal life or go to a clinic and receive treatment from a doctor (including house calls. The same shall apply hereinafter in this article.), the number of days (hereinafter referred to as "days of hospital visits") When it becomes three days or more, we will pay the traveler a solatium for hospital visits according to the following divisions for the number of days concerned.
   1. In the case of an organized trip intended for overseas travel
      1. When you suffer an injury requiring hospital visits for XNUMX days or more.XNUMX yen
      2. In case of injury for which the Number of Days of Hospital Visits is XNUMX days or more and less than XNUMX days.Fifty thousand yen
      3. When you suffer an injury for which the number of hospital visits is XNUMX or more but less than XNUMX yen
   2. In the case of an organized trip for the purpose of domestic travel
      1. When you suffer an injury requiring hospital visits for XNUMX days or more.Fifty thousand yen
      2. In case of injury for which the Number of Days of Hospital Visits is XNUMX days or more and less than XNUMX days.XNUMX yen
      3. In case of injury for which the number of hospital visits is XNUMX days or more and less than XNUMX days.Ten thousand yen
2. Even if the Traveler does not go to the hospital, as a result of wearing a cast, etc. at all times under the direction of a doctor in order to fix the part of the injured person such as a bone fracture, there is a significant hindrance to engaging in normal work or living a normal life. If the Company recognizes that the patient is in such a state, the period in which the patient is in that state shall be deemed to be the number of days of hospital visits in accordance with the provisions of the preceding paragraph.
3. The Company will not pay a solatium for hospital visits after the injury has healed to the extent that it does not interfere with normal work or normal life.
4. Under no circumstances will the company pay a solatium for hospital visits after XNUMX days from the date of the accident.
5. If we are required to pay a solatium for hospital visits and compensation for death or a solatium for hospital visits and compensation for residual disability for one traveler, we will pay the total amount.

Notwithstanding the provisions of the preceding two articles, if the number of days of hospitalization and the number of days of hospital visits for a single traveler is one day or longer, the Company shall pay the greater amount of the solatium listed in the following items (equal amount: In the case of , we will only pay the items listed in item XNUMX).

1. Hospitalization solatium to be paid by the Company for the number of days of hospitalization concerned
2. Considering the number of days of hospital visits (excluding those during the period for which the Company should pay a solatium for hospitalization) plus the number of days of hospitalization concerned as the number of days of hospital visits, the solatium for hospital visits to be paid by the Company for such number of days

1. If the traveler is not found even after XNUMX days have passed since the aircraft or vessel boarded by the traveler went missing or was in distress, the date on which the aircraft or vessel went missing or was in distress. It is presumed that the Traveler died due to the injury described in Article XNUMX on the date of

1. Due to the effects of a physical disability or disease that already existed when the Traveler suffered the injury set forth in Article XNUMX, or due to injury or disease that occurred after the Traveler suffered the injury set forth in Article XNUMX, regardless of the accident that caused it. If the injury under Article XNUMX becomes serious due to the effects, we will determine and pay the amount equivalent to if there was no effect.

Chapter XNUMX Occurrence of Accident and Procedures for Claiming Compensation, etc.

1. When the Traveler suffers an injury as set forth in Article XNUMX, the Company may request the Traveler or the person who should receive compensation for death to explain the extent of the injury and the outline of the accident that caused it, or Medical examination of the person's body or an autopsy of the corpse may be requested.In this case, the traveler or the person who should receive the compensation for death must cooperate with these requests.
2. If the traveler or the person who should receive compensation for death suffers an injury as described in Article XNUMX due to reasons not related to our company, we will notify our company of the extent of the injury and the outline of the accident that caused it. must be reported within XNUMX days from the date of
3. When the Traveler or the person who should receive the compensation for death has violated the provisions of the preceding two paragraphs without justifiable grounds recognized by the Company, or when he/she has not disclosed the known facts in the explanation or report, or has misrepresented something. does not pay compensation, etc.

When a traveler or a person who is to receive compensation for death wishes to receive payment of compensation, etc., he or she must submit to the Company the claim form for compensation, etc. prescribed by the Company and the following documents.

1. In case of death compensation claim
   1. A copy of the family register of the traveler and a copy of the family register and seal certificate of the legal heir
   2. Accident certificate issued by a public agency (in unavoidable circumstances, a third party)
   3. Traveler's death certificate or autopsy report
2. In the case of claims for compensation for residual disability
   1. Traveler's seal certificate
   2. Accident certificate issued by a public agency (in unavoidable circumstances, a third party)
   3. A doctor's certificate certifying the degree of residual disability
3. In the case of hospitalization solatium claim
   1. Accident certificate issued by a public agency (in unavoidable circumstances, a third party)
   2. A doctor's certificate certifying the extent of the injury
   3. Certificate of hospital or clinic stating the number of days of hospitalization or number of outpatient visits
4. In the case of outpatient solatium claim
   1. Accident certificate issued by a public agency (in unavoidable circumstances, a third party)
   2. A doctor's certificate certifying the extent of the injury
   3. Certificate of hospital or clinic stating the number of days of hospitalization or number of outpatient visits
5. The Company may request the submission of documents other than those specified in the preceding paragraph, or allow the omission of some of the documents specified in the preceding paragraph.
6. If the traveler or the person who should receive the compensation for death violates the provisions of paragraph XNUMX, does not disclose the facts known to the submitted documents, or misrepresents information, the Company shall pay the compensation, etc. not.

1. Even if the Company pays the compensation, etc., the claim for damages that the traveler or his/her heir has against a third party for the injury suffered by the traveler shall not be transferred to the Company.

Chapter XNUMX Portable Goods Damage Compensation

The Company shall accept responsibility for damages to personal belongings (hereinafter referred to as "Items Subject to Compensation") owned by a Traveler participating in an Organized Tour conducted by the Company due to an accidental accident that occurred during the Participation in the Organized Tour. Occasionally, in accordance with the provisions of this chapter, we will pay compensation for damage to personal effects (hereinafter referred to as "compensation for damage").

1. The Company will not pay compensation for damages for damages caused by the reasons listed in the following items.
   1. intention of the traveler.However, this does not apply to damages suffered by persons other than the said traveler.
   2. Intention of relatives who share the same household as the traveler.However, this does not apply if the purpose was not to have the traveler receive compensation for damage.
   3. Suicidal, criminal or combative behavior of travelers.However, this does not apply to damages suffered by persons other than the said traveler.
   4. Accidents that occur while the traveler is driving an automobile or motorized bicycle without having the driving qualifications stipulated by law, or being intoxicated and incapable of normal driving.However, this does not apply to damages suffered by persons other than the said traveler.
   5. Accidents that occur while the Traveler intentionally commits an act that violates the law or receives a service that violates the law.However, this does not apply to damages suffered by persons other than the said traveler.
   6. Exercising public authority of the state or public body such as seizure, requisition, confiscation, destruction.However, this excludes cases where it is necessary for firefighting or evacuation.
   7. Defects in products subject to compensation.However, this excludes defects that could not be discovered by the Traveler or the person who manages the Compensable Goods on behalf of the Traveler even with due diligence.
   8. Natural wear and tear, rust, mold, discoloration, mouse-eaten, worm-eaten, etc. on items subject to compensation
   9. Damage that is mere damage to the appearance and does not affect the functionality of the product covered by compensation
   10. Spillage of liquid that is covered by compensation.However, this does not apply to damages caused to other products subject to compensation as a result.
   11. Misplacement or loss of items subject to compensation
   12. Reasons listed in Article XNUMX, paragraph XNUMX, items XNUMX through XNUMX
2. In the case of an organized tour intended for domestic travel, in addition to the provisions of the preceding paragraph, the Company will not pay compensation for damages for damages caused by the reasons listed in the following items.
   1. earthquake, eruption or tsunami
   2. Accidents caused by the reasons mentioned in the preceding item or accidents caused by disorder of order.

The Company may not pay compensation for damage if the Traveler falls under any of the following items.

1. Recognized as belonging to anti-social forces.
2. Recognized to be involved in providing funds, etc., or providing convenience to anti-social forces.
3. To be recognized as unfairly using anti-social forces.
4. In the case of a corporation, it is recognized that anti-social forces control the corporation or are substantially involved in the management of the corporation.
5. Recognized to have a socially condemned relationship with other anti-social forces.

1. Items eligible for compensation are limited to personal belongings that the traveler carries while participating in the planned tour.
2. Notwithstanding the provisions of the preceding paragraph, items listed in the following items are not included in compensation items.
   1. Cash, checks and other securities, revenue stamps, stamps and other similar items
   2. Credit cards, coupons, airline tickets, passports and other similar items
   3. Manuscripts, design documents, designs, account books, and other similar items (magnetic tapes, magnetic disks, CD-ROMs, optical disks, etc.) Recording media that can be directly processed by information equipment (computers and their peripherals such as terminal devices) (including recorded ones).
   4. Vessels (including yachts, motorboats and boats), automobiles, motorized bicycles and their accessories
   5. Mountain climbing equipment, expedition equipment and other similar items
   6. Dentures, artificial limbs, contact lenses and other similar items
   7. animals and plants
   8. Other items specified in advance by the Company

1. The amount of damage for which the Company should pay compensation for damage (hereinafter referred to as "damage amount") shall be the value of the Compensated Goods at the place and time when the damage occurred or the value of the Compensated Goods in the state immediately before the damage occurred. The minimum amount of either the total amount of the repair expenses necessary for restoration and the expenses set forth in paragraph XNUMX of the following article shall be set as the standard.
2. If the amount of damage for one or a pair of Compensable Goods exceeds XNUMX yen, the Company shall apply the provisions of the preceding paragraph, deeming the amount of damage to be XNUMX yen.
3. The amount of compensation for damages to be paid by the Company shall be limited to XNUMX yen per planned tour per traveler.However, if the amount of damage does not exceed XNUMX yen per accident per traveler, the Company will not pay compensation for damage.

1. When the traveler becomes aware that the damage prescribed in Article XNUMX has occurred to the goods subject to compensation, he/she must perform the following matters.
   1. Strive to prevent and mitigate damage.
   2. Notify the Company without delay of the degree of damage, the outline of the accident that caused it, and whether or not there is an insurance contract for the compensation target goods that the traveler suffered damage.
   3. If the traveler can receive compensation for damage from another person, take the necessary procedures to exercise that right.
2. If the Traveler violates Item XNUMX of the preceding paragraph without justifiable reason, the Company shall deem the remaining amount after deducting the amount deemed to have been able to be prevented and mitigated as the amount of damage, and when the Traveler violates Item XNUMX of the same Paragraph. does not pay compensation for damages, and if the third item of the same paragraph is violated, the remaining amount after deducting the amount deemed to have been received by exercising the right to be acquired shall be deemed as the amount of damages.
3. We will pay the following expenses:
   1. Expenses required for the prevention and mitigation of damages stipulated in Paragraph XNUMX, Item XNUMX that the Company deems necessary or beneficial
   2. Expenses necessary for the procedures prescribed in Paragraph XNUMX, Item XNUMX

1. When a Traveler intends to receive payment of a Compensation for Damage, he or she must submit to the Company the Claim Form for Compensation for Damage prescribed by the Company and the following documents.
   1. Accident certificate issued by the police station or a third party in its place
   2. Documents certifying the degree of damage to the goods subject to compensation
   3. Other documents requested by the Company
2. When the traveler has violated the provisions of the preceding paragraph, or has intentionally misrepresented the submitted documents, or has forged or altered the documents (the same shall apply if a third party has done so). does not pay compensation for damages.

If there is an insurance contract under which insurance claims should be paid for damages stipulated in Article XNUMX, the Company may reduce the amount of damage compensation payable by the Company.

If the traveler has the right to claim damages against a third party for damages for which the Company should pay compensation for damages, the claim for damages shall be limited to the amount of the compensation for damages paid by the Company to the traveler. Transfer to our company within the limit.

Appended Table XNUMX (related to Article XNUMX, Item XNUMX)

Appended Table XNUMX (related to Article XNUMX, paragraphs XNUMX, XNUMX and XNUMX)

Appended Table XNUMX (related to Article XNUMX, Paragraph XNUMX)