Order type plan travel condition book (domestic)
terms_arrangement_domestic
Custom-order planning travel transaction conditions explanation document / contract document (domestic version)
*Please be sure to check this travel terms and conditions document before applying. The plan document and this document will be part of the contract documents when the travel contract is concluded. ● Transaction terms explanation page according to Article 12-4 of the Travel Agency Law ● Contract document according to Article 12-4 of the Travel Agency Law1. Made-to-order planning travel contract
⑴ "Custom-made package tour contract" (hereinafter referred to as "Tour Contract") means a travel contract in which With The World Co., Ltd. (56 Naniwa-cho, Chuo-ku, Kobe, Hyogo Prefecture, Hyogo Prefecture Governor Registered Travel Agency No. 3-827 (hereinafter referred to as "Our Company")) prepares a travel plan that specifies the travel destination and itinerary, the contents of the transportation and other services that the customer can receive, and the amount of the travel fee that the customer should pay to Our Company, at the request of the customer, and carries out the travel based on the plan. ⑵ In fulfilling the Tour Contract, Our Company may have other travel agents, professional travel arrangers, or other assistants in Japan or overseas make all or part of the arrangements on our behalf.2. Contract application
⑴When requested by a customer who wishes to apply for a travel contract, we will provide a document (hereinafter referred to as the "Plan Document") that describes the contents of the plan regarding the travel itinerary, travel services, travel price, and other travel conditions prepared in accordance with the contents of the request, except when it is necessary for our business purposes. ⑵In the Plan Document described in the preceding paragraph, we may specify the amount of the handling fee for the plan (hereinafter referred to as the "Plan Fee") as a breakdown of the travel price. ⑶A customer who wishes to apply for a travel contract based on the contents of the Plan Document provided by us will be required to fill in the required items on the application form specified by our company and submit it to our company together with an application fee of an amount separately determined by our company. ⑷ Notwithstanding the provisions of the preceding paragraph, customers who intend to apply for a communications contract (meaning a travel contract concluded with a card member of a credit card company affiliated with our company upon receipt of an application by telephone, mail, facsimile or other means of communication, whereby the customer agrees in advance to settle any credits or debts that our company has against the customer for the travel fare, etc. based on the travel contract in accordance with the separately specified card terms and conditions of the affiliated company on or after the date on which such credits or debts should be fulfilled, and whereby the travel fare, etc. for the travel contract will be paid by the methods specified in ⑵ "7. Timing of payment of travel fare and changes to travel fare" and ⑴ the second part of ⑵ "10. Cancellation of contract" and ⑵ "1. Refund") must notify our company of their membership number (credit card number, expiration date) and other details. ⑸When multiple customers who wish to participate in the same course apply for a travel contract by appointing a responsible representative (hereinafter referred to as the "contract representative"), we will assume that the contract representative has all the power of attorney regarding the conclusion and cancellation of the travel contract, etc. ⑹The contract representative must submit a list of the members to us by the date specified by our company. ⑺Our company shall not be liable for any debts or obligations that the contract representative currently owes or is expected to owe in the future to the members. ⑻If the contract representative does not accompany the group, after the start of the trip, our company will consider the members selected by the contract representative in advance to be the contract representative. ⑼If you are a. in poor health, b. physically disabled, c. pregnant, d. a person who uses an assistance dog, or any other person who requires special consideration, please inform us accordingly. Our company will accommodate your request to the extent possible. The customer shall bear the cost of any special measures taken by our company for the customer based on the customer's request.3. Refusal to conclude a contract
We may not accept the conclusion of a travel contract in the following cases: (1) When there is a business need for us. (2) When we are about to conclude a communication contract, and the customer's credit card is invalid, or the customer is unable to settle part or all of the debt related to the travel fee in accordance with the card membership terms of the affiliated company. (3) When there is a risk that the customer will cause trouble to other travelers or hinder the smooth implementation of group activities. (4) If we find that the customer is a member of an organized crime group, has a connection with an organized crime group, or is a member of other anti-social forces, we may refuse to allow the customer to participate. (5) If the customer makes violent or unreasonable demands against us, or uses threatening language or violence in relation to transactions, we may refuse to allow the customer to participate. (6) If the customer spreads rumors, or uses fraudulent means or force to damage the credibility of us, or interferes with our business, we may refuse to allow the customer to participate.4. Timing of conclusion of contract
⑴ The Travel Contract is concluded when the Company accepts the conclusion of the Travel Contract and receives the application fee. ⑵ When the Company concludes a Travel Contract with the Contracting Person, the Company may accept the conclusion of the Travel Contract without receiving the application fee by a special written agreement. In this case, the Travel Contract is concluded when the Company delivers the said document to the Contracting Person, notwithstanding the provisions of ⑴. ⑶ The application fee will be used as part of the travel price, cancellation fee, and other monies to be paid by the customer to the Company. ⑷ The Communications Contract is concluded when the Company issues a notice of acceptance of the application, notwithstanding the provisions of ⑴. However, in the case of the Travel Contract, if an electronic acceptance notice is issued by e-mail, facsimile, answering machine, etc., the contract is concluded when the notice reaches the customer.5. Delivery of contract documents
⑴Promptly after the Travel Contract is concluded, we will deliver to the client a document (hereinafter referred to as the "Contract Document") containing the travel itinerary, content of the Travel Services, travel price, other travel conditions, and matters related to our responsibility (hereinafter referred to as the "Contract Document", consisting of the Plan Document, these Travel Conditions, and a document certifying the date of conclusion of the Travel Contract (excluding the case of a Communications Contract as described in "2. Contract Application" ⑷). ⑵The scope of Travel Services for which we are obligated to arrange and manage the itinerary under the Travel Contract shall be as set forth in the Contract Document in the preceding paragraph.6. Confirmed document
⑴ If the Contract Document cannot state the confirmed itinerary or the names of transportation or accommodation facilities, the Contract Document will list the names of the accommodation facilities to be used and the transportation facilities important to the travel plan in a limited manner, and after the Contract Document is delivered, a document (hereinafter referred to as the "Confirmed Document") will be delivered to you indicating the confirmed status of these facilities by the day before the start of the trip (or the start of the trip if the contract application is made on or after the seventh day counting back from the day before the start of the trip). ⑵ In the case of the preceding paragraph, if a customer who wishes to confirm the status of arrangements makes an inquiry, we will respond promptly and appropriately even before the delivery of the Confirmed Document. ⑶ When the Confirmed Document is delivered, the scope of the travel services for which we are obligated to arrange and manage the itinerary pursuant to "7. Delivery of the Contract Document" ⑵ will be specified as stated in the Confirmed Document.7. Timing of Payment of Travel Fees and Changes to Travel Fees
⑴The amount of the travel fee is stated in the plan document. Please pay the travel fee by the date determined by our company before the departure date of the trip. When applying, please be sure to check this travel conditions document before applying. The plan document and this document will be part of the contract documents when the travel contract is concluded. ● Transaction terms explanation page according to Article 12-4 of the Travel Agency Law ● Contract document according to Article 12-4 of the Travel Agency Law ⑵When a communication contract is concluded, our company will receive the travel fee in the amount stated in the contract document by the card of the affiliated company without the customer's signature on the designated slip. In addition, the card usage date (the date on which the customer or our company should pay the travel fee or perform the refund obligation based on the travel contract) will be the date of conclusion of the travel contract. ⑶When the applicable fares and charges of the transportation facilities used, which are valid and published on the base date stated in the plan document, are revised significantly beyond the extent normally expected due to a significant change in the economic situation, etc., the travel fee may be increased or decreased within that range. In this case, if the applicable fare or fee is reduced, the tour price will be reduced by the amount of the reduction. If the tour price is increased, we will notify you before the 15th day counting back from the day before the departure date of the trip. ⑷If the contract document states that the tour price varies depending on the number of people using the transportation and accommodation facilities, etc., and if the number of people using the facilities changes after the contract is concluded for reasons not attributable to us, we may change the amount of the tour price as stated in the contract document. ⑸If the tour cost increases or decreases due to a change in the contract content based on the provisions of the following paragraph "8. Changes to the contract content" ⑵, we may change the tour price. This tour price includes cancellation fees and penalties related to the travel services due to the change. However, if the increase in the tour cost is due to a shortage of seats, rooms, and other facilities despite the transportation and accommodation facilities providing the travel services (hereinafter referred to as "overbooking"), the tour price will not be changed.8. Changes to contract details
⑴When a customer requests a change to the contents of the travel contract, we will comply with the customer's request to the extent possible. In such cases, we may change the travel price. ⑵In the event of a natural disaster, war, riot, suspension of travel services by transportation and accommodation facilities, orders from government agencies, provision of transportation services other than those originally planned, or other events beyond our control, if this is unavoidable in order to ensure the safe and smooth implementation of the trip, we may change the travel itinerary, contents of travel services, etc., by promptly explaining to customers in advance the reasons why the event is beyond our control and the causal relationship to the event. However, in the case of an emergency, if it is unavoidable, we will explain the changes after the changes have been made.9. Customer Substitution [Replacement Fee]
⑴ Customers may transfer their contractual status to another person with the consent of the Company. In this case, however, the Customer must fill in the required items on the designated form and submit it to the Company together with the following fee: [Replacement fee (including consumption tax)]| Travel including accommodation | From the 20th day counting from the day before the trip start date to before departure | 3,300 yen |
| day trip | From the 10th day to before departure | 1,100 yen |
10. Termination of contract
[Termination by the Customer] ⑴ The customer may cancel the Travel Contract by paying the cancellation fee or planning fee (hereinafter referred to as the "Cancellation Fee, etc.") to us as specified in the Planning Document. In the case of a communication contract, we will receive the payment of the Cancellation Fee, etc. without the customer's signature. ⑵ In the case of cancellation due to reasons such as loans or travel procedures for which we are not responsible, we will also charge the Cancellation Fee, etc. as specified in the Planning Document. ⑶ The customer may cancel the Travel Contract without paying the Cancellation Fee, etc. in the following cases. [Before the start of the trip] ① When the contract content is changed by us. However, this is limited to cases where the change is one of the important changes listed in the left column of the table under <Change Compensation> or other important changes. ② When the travel price is increased in accordance with the provisions of ⑶ of "7. Timing of payment of the travel price and changes to the travel price". ③ When a natural disaster, war, riot, suspension of travel services by transportation and accommodation providers, orders from government offices, or other events occur, making it impossible or highly likely that the safe and smooth operation of the trip will become impossible. ④ When the Company does not deliver the Confirmation Document to the customer by the date specified in "6. Confirmation Document" (7). ⑤ When an event attributable to the Company occurs and it becomes impossible to carry out the trip according to the travel schedule specified in the Contract Document. [Cancellation by the Company] ⑴ If the customer does not pay the travel fare by the date specified in "3. Timing of payment of the travel fare and changes to the travel fare", the customer will be deemed to have cancelled the travel contract on the day after the date, and the Company will charge the cancellation fee, etc., as specified in the Plan Document. ⑵ In the following cases, the Company may cancel the travel contract by explaining the reason to the customer. [Before the start of the trip] ① When it is deemed that the customer is unable to endure the trip due to illness, absence of a caregiver, or other reasons. ② When it is deemed that there is a risk of causing inconvenience to other customers or hindering the smooth running of the group tour. ③ When the customer requests an unreasonable burden in relation to the contents of the travel contract. ④ When there is an extremely high risk that the travel conditions, such as the amount of snowfall in a ski trip, specified at the time of concluding the travel contract will not be fulfilled. ⑤ When the safe and smooth running of the tour becomes impossible or is extremely likely to become impossible due to the occurrence of natural disasters, wars, riots, the suspension of travel services provided by transportation and accommodation facilities, orders from public offices, or other reasons. ⑥ In the case of a communication contract, when payment by the customer's credit card becomes impossible. ⑦ When it is discovered that the customer falls under any of items ⑷ to ⑹ of paragraph 3. [After the start of the tour] ① When the customer is unable to continue the tour due to illness, absence of a necessary caregiver, or other reasons. ② When the tour conductor or other person violates our instructions, or disrupts the discipline of group activities by assaulting or threatening said person or other travelers accompanying them, thereby hindering the safe and smooth running of the tour. ③ In the event of a natural disaster, war, riot, suspension of travel services by transportation and accommodation facilities, orders from government offices, or other events beyond our control, which make it impossible to continue the trip. ④ When it is discovered that the customer falls under any of the items ⑷ to ⑹ of Section XNUMX. ⑶ When our company cancels the travel contract in accordance with the provisions of [Our company's cancellation] ⑵ [before the trip begins], we will refund the full amount of the travel price or application fee already received. In addition, when our company cancels the travel contract in accordance with the provisions of the same [after the trip begins], the travel contract will only be extinguished in the future, and our company's debts regarding the travel services already provided to the customer will be considered to have been validly repaid. In this case, our company will refund the amount for the travel services not yet provided to the customer minus the amount of the cancellation fee, penalty fee, and other expenses already paid or to be paid in the future for the travel services.11. Refunds
⑴ In the event that the travel fare is reduced pursuant to ⑶ and ⑷) of "7. Timing of payment of the travel fare and changes to the travel fare" or the travel contract is terminated pursuant to the provisions of "10. Cancellation of the contract" and an amount to be refunded arises, the refund will be made within 7 days counting from the day following the cancellation in the case of cancellation before the start of the trip, and within 30 days counting from the day following the end of the trip as stated in the Plan Document in the case of reduction in the amount or cancellation after the start of the trip. ⑵ In the event that the travel fare is reduced pursuant to ⑶ and ⑷ of "7. Timing of payment of the travel fare and changes to the travel fare" in the communication contract or the travel contract is terminated pursuant to the provisions of "10. Cancellation of the contract", the said amount will be refunded in accordance with the card membership terms and conditions of the affiliated company. In this case, we will notify you of the amount to be refunded within 7 days from the day following the cancellation in the case of a refund due to cancellation before the start of the trip, or within 30 days from the day following the end of the trip as stated in the Plan Document in the case of a reduction in the amount or cancellation after the start of the trip, and the day on which we gave such notice will be considered the card usage date.12. Itinerary Management
The Company will endeavor to ensure that customers have a safe and smooth tour, and will carry out the following operations. ⑴When it is recognized that the customer may not be able to receive the travel services during the trip, necessary measures will be taken to ensure that the customer can receive the travel services in accordance with the travel contract. (XNUMX) If we have no choice but to change the contents of the Tour Contract despite taking the measures in (XNUMX), we will make arrangements for an alternative service.In this case, when changing the itinerary, we will endeavor to make it fit the purpose of the original itinerary.In addition, when changing the contents of the travel service, we will endeavor to keep the change in the contents of the travel contract to a minimum, such as striving to make it the same as the original travel service.13. Our Liability
⑴If, in the course of performing this Travel Contract, our company or our arrangement agent (the party that we have engaged to make arrangements on your behalf pursuant to the provisions of "1. Custom-Ordered Tour Contract" (2)) causes damage to the customer through intentional or negligent acts, we will compensate for such damage. However, this will only apply if notice is given to our company within two years counting from the day following the occurrence of the damage. ⑵If the customer suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation and accommodation facilities, orders from public authorities, or other reasons beyond the control of our company or our arrangement agent, our company will not be liable to compensate for such damage, except in the case of ⑴. (14) Notwithstanding the provisions of (15), with regard to damage caused to baggage as described in (XNUMX), we will compensate within XNUMX days in the case of domestic travel (meaning travel solely within Japan; the same applies below) from the day following the occurrence of the damage, up to a maximum of XNUMX yen per passenger (except in cases where the damage is due to our willful misconduct or gross negligence).14. Safeguards
If we recognize that a customer is in need of protection due to illness, injury, etc., we may take necessary measures.In this case, if this is not due to reasons attributable to our company, the cost required for such measures shall be borne by the customer, and the cost must be paid by the method specified by our company by the date specified by our company. Hmm.15. Special Compensation
⑴ Regardless of whether or not the Company is liable under the provisions of "13. Liability of the Company"⑴, in accordance with the "Special Compensation Provisions" (hereinafter referred to as the "Special Compensation Provisions"), which are the appendix to the General Terms and Conditions of the Travel Agency (Part of the Custom-Ordered Tour Contract), the Company will pay death compensation (1,500 million yen), disability compensation (up to 1,500 million yen), hospitalization compensation (2 to 20 yen), and medical treatment compensation (1 to 5 yen) for certain damages to life and body caused by sudden and unexpected external accidents while participating in the tour, and damage compensation for damages to baggage (up to 1 yen per piece or pair of baggage, up to 1 yen per customer of the Custom-Ordered Tour). If there is an insurance contract that should pay insurance for damages to baggage, the Company may reduce the amount of damage compensation to be paid by the Company. ⑵Notwithstanding paragraph ⑴ of this section, days on which no travel services included in the custom-packaged tour arranged by our company are provided will not be considered as days during which the customer is participating in the custom-packaged tour, provided that such is clearly stated on the website, pamphlets, etc. ⑶If the damage suffered by the customer while participating in the custom-packaged tour is due to the customer's willful misconduct, drunk driving, illness, etc., or an accident during mountain climbing (using mountaineering equipment such as ice axes, crampons, ropes, and hammers), luge, bobsleigh, skydiving, hang gliding, riding ultralight aircraft (motor hang gliders, microlight aircraft, ultralight aircraft, etc.), riding gyroplanes, or other similar dangerous activities during free time, our company will not pay the compensation and condolence money under paragraph ⑴ of this section. However, this does not apply if the activity in question is included in the custom-packaged tour itinerary. ⑷The Company shall not pay compensation for damages for items excluded from compensation as stipulated in the Company's terms and conditions, such as cash, securities, credit cards, coupons, airline tickets, passports, driver's licenses, visas, deposit certificates and savings certificates (including bankbooks and cash dispenser cards), various data and other items equivalent thereto, contact lenses, etc. ⑸Even if the Company is liable for both the obligation to pay compensation under this paragraph ⑴ and the obligation to pay damages under the preceding paragraph, when one of the obligations is fulfilled, both the obligation to pay compensation and the obligation to pay damages shall be deemed to have been fulfilled to the extent of the amount of that obligation.16. Itinerary Guarantee
⑴ In the event of any significant change to the contents of the Travel Contract listed in the left column of the <Change Compensation> table, we will pay the change compensation, calculated by multiplying the travel price by the rate listed in the right column of the same table, within 30 days counting from the day following the end of the trip. However, the amount of change compensation paid per customer per Travel Contract will be limited to 15% of the travel price. In addition, if the amount of change compensation to be paid per customer per Travel Contract is less than 1,000 yen, change compensation will not be paid. ⑵ In the event that any significant change to the contents of the Travel Contract listed in the left column of the <Change Compensation> table is clearly due to the following reasons, we will not pay change compensation. However, this does not include cases where there is "overbooking" at transportation or accommodation facilities, etc. ① Natural disasters ② War ③ Riots ④ Orders from public authorities ⑤ Cancellation of flights, roadblocks, closures, etc., resulting in the suspension of travel services provided by transportation and accommodation providers ⑥ Provision of transportation services not based on the original operation plan, such as delays and changes to transportation schedules ⑦ Measures necessary to ensure the safety of the customer's life or body ⑶ If, after we have paid the change compensation pursuant to provision ⑴, it becomes clear that we will incur liability for the change pursuant to provision "13. Our Liability", the customer shall refund the change compensation for the change to us. In this case, we shall pay the balance obtained by offsetting the amount of damages to be paid by us with the amount of the change compensation to be returned by the customer.| Changes for which we pay a change compensation fee | ||
|---|---|---|
| Amount of compensation for change = Rate below for each case x Travel price to be paid | ||
| If you notify us by the day before the start of the trip | If you notify us after the start of your trip | |
| ① Change of travel start date or travel end date described in the pamphlet | 1.5% | 3.0% |
| (XNUMX) Change of tourist destinations or tourist facilities (including restaurants) to be visited or other travel destinations listed in the pamphlet | 1.0% | 2.0% |
| (XNUMX) Changing the grade of transportation or equipment described in the pamphlet to one with a lower fee (only if the total amount of fees for the grade and equipment after the change is lower than that of the grade and equipment described in the recruiting pamphlet) .) | 1.0% | 2.0% |
| ④Changes to the type of transport agency or company name described in the pamphlet | 1.0% | 2.0% |
| ⑤ Change to a different flight at the airport that is the starting point of the trip or the airport that is the ending point of the trip in Japan stated in the pamphlet | 1.0% | 2.0% |
| ⑥ Change in the type or name of the accommodation facility described in the pamphlet | 1.0% | 2.0% |
| ⑦Changes to the food, facilities, or scenery of the guest rooms of the accommodation facility described in the pamphlet | 1.0% | 2.0% |
| ⑧ Among the changes listed in ① to ⑦ above, changes in the matters described in the tour title of the pamphlet | 2.5% | 5.0% |
| Note 1: "Before the start of the trip" means that the customer is notified of the change by the day before the start of the trip, and "after the start of the trip" means that the customer is notified of the change on or after the start of the trip. Note 2: When the final document is issued, this table shall apply, with "contract document" read as "final document". In this case, if there is a change between the contents of the contract document and the contents of the final document, or between the contents of the final document and the contents of the travel services actually provided, each change shall be treated as one change. Note 3: If the transportation facility related to the change listed in item ③ or ④ involves the use of accommodation facilities, each overnight stay shall be treated as one change. Note 4: The change of the company name of the transportation facility listed in item ④ shall not apply if it involves a change to one with a higher class or facilities. Note 5: Even if multiple changes listed in item ④, ⑦, or ⑧ occur within one vehicle, ship, etc., or one overnight stay, each vehicle, ship, etc., or one overnight stay shall be treated as one change. | ||