Order type plan travel condition book (overseas)

terms_arrangement_overseas

Custom-order planning travel transaction terms explanation document / contract document (overseas)

*Please be sure to check this travel terms and conditions before applying. The plan document and this document will be part of the contract documents when the travel contract is concluded. ●Transaction terms and conditions explanation page according to Article 12-4 of the Travel Agency Law ●Contract document according to Article 12-5 of the Travel Agency Law

1. Made-to-order planning travel contract

⑴ "Custom-made package tour contract" (hereinafter referred to as "Travel Contract") means a travel contract in which With The World Co., Ltd. (56 Naniwa-cho, Chuo-ku, Kobe, Hyogo Prefecture, Hyogo Prefecture Governor Registered Travel Agency No. 3-827) (hereinafter referred to as "Our Company") prepares a travel plan that specifies the travel destination and itinerary, the contents of the services such as transportation that With The World can provide to the customer, and the amount of the travel fee that the customer should pay to Our Company, at the request of the customer, and implements the travel based on the plan. ⑵ In this Travel Contract, Our Company undertakes to enable the customer to receive transportation, accommodation and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation and accommodation facilities, etc., according to the travel schedule set by Our Company, and to manage the arrangements and itinerary. ⑶ In fulfilling the Travel Contract, Our Company may have other travel agents, persons engaged in the business of arranging, or other assistants in Japan or overseas make all or part of the arrangements on our behalf.

2. Contract application

⑴When requested by a customer who wishes to apply for a travel contract, we will provide a document (hereinafter referred to as the "Plan Document") that describes the contents of the plan related to the travel itinerary, travel services, travel price, and other travel conditions prepared in accordance with the contents of the request, except when it is necessary for our business purposes. ⑵In the Plan Document described in the preceding paragraph, we may specify the amount of the handling fee related to the plan (hereinafter referred to as the "Plan Fee") as a breakdown of the travel price. ⑶A customer who wishes to apply for a travel contract based on the contents of the Plan Document provided by us will be required to fill in the required items on the application form specified by our company and submit it to our company together with an application fee of an amount separately determined by our company. ⑷Notwithstanding the provisions of the preceding paragraph, customers who wish to apply for a correspondence contract (a travel contract concluded with a card member of a credit card company affiliated with our company upon application by telephone, mail, facsimile or other means of communication, in which the customer agrees in advance to settle the credits or debts that our company has against the customer for the travel fee, etc. based on the travel contract in accordance with the separately specified card terms of the affiliated company on or after the date on which such credits or debts should be fulfilled, and the travel fee, etc. of the travel contract will be paid by the methods specified in ⑵ "7. Timing of payment of the travel fee and changes to the travel fee", the latter part of ⑴ "1. Cancellation of the contract" and ⑵ "12. Refund") with our company must notify our company of their membership number (credit card number, expiration date) and other details. ⑸When multiple customers who wish to participate in the same course apply for travel contracts by appointing a responsible representative (hereinafter referred to as the "contract representative"), our company will deem that the contract representative has all the power of representation regarding the conclusion and cancellation of the travel contract. ⑹ The contracting party must submit a list of the members to us by the date specified by us. ⑺ We shall not be liable for any debts or obligations that the contracting party has or may have in the future to the members. ⑻ If the contracting party does not accompany the party/group, we will consider the member selected by the contracting party in advance to be the contracting party after the start of the trip. ⑼ Multiple reservations that cannot be used due to the schedule (hereinafter referred to as "overlapping reservations") cannot be made except in the case of "waiting for cancellations". In this case, one of the "overlapping reservations" will be automatically canceled according to the standards set by the airline/accommodation facility, etc., according to the reservation management policy of the airline/accommodation facility, etc. ⑽ If you are currently in poor health, have a chronic disease, are pregnant, have a disability, have other health reasons, use an assistance dog, or otherwise require special consideration or require consideration when walking during the trip, please be sure to inform us of this at the time of applying for the trip. We may request that you submit a prescribed "Inquiry Form" or "Health Certificate." We will comply with your request to the extent possible and reasonable. The cost of special measures taken by us for you based on your request shall be borne by you. In addition, depending on local circumstances and the situation of transportation and accommodation facilities, etc., in order to ensure the safe and smooth implementation of the trip, if we impose conditions such as the accompaniment of a caregiver or companion, we may recommend another trip with less burden or refuse your participation. Furthermore, we may make partial changes to the travel contract.

3. Refusal to conclude a contract

We may not accept the conclusion of a travel contract in the following cases. (1) When there is a business need for us. (2) When we are about to conclude a communication contract, and the customer's credit card is invalid, or the customer is unable to settle part or all of the debt related to the travel fee in accordance with the card membership terms of the affiliated company. (3) When there is a risk that the customer will cause trouble to other travelers or hinder the smooth implementation of group activities. (4) If we find that the customer is a member of an organized crime group, a member of an organized crime group, or a related party to an organized crime group, or any other anti-social force, we may refuse to allow the customer to participate. (5) If the customer makes violent or unreasonable demands against us, or uses threatening language or violence in relation to transactions, we may refuse to allow the customer to participate. (6) If the customer spreads rumors, or uses fraudulent means or force to damage the credibility of us, or interferes with our business, we may refuse to allow the customer to participate.

4. Timing of conclusion of contract

⑴ The Travel Contract is concluded when our company accepts the conclusion of the Travel Contract and accepts the application fee. ⑵ The application fee will be used as part of the travel price, cancellation fee, and other monies paid by the customer to our company. ⑶ Notwithstanding the provisions of ⑴, the Communications Contract is concluded when our company issues a notice of acceptance of the application. However, in the case of the Travel Contract, if an electronic acceptance notice is issued by e-mail, facsimile, answering machine, etc., the Communications Contract is concluded when the notice reaches the customer.

5. Delivery of contract documents

⑴Promptly after the Travel Contract is concluded, we will deliver to the client a document (hereinafter referred to as the "Contract Document") containing the travel itinerary, content of the Travel Services, travel price, other travel conditions, and matters related to our responsibility (hereinafter referred to as the "Contract Document", consisting of a plan document (stating the plan fee), these Travel Conditions, and a document certifying the date of conclusion of the Travel Contract (except in the case of a communications contract as described in "2. Contract Application" ⑷)). ⑵The scope of Travel Services for which we are obligated to arrange and manage the itinerary under the Travel Contract shall be as set forth in the Contract Document in the preceding paragraph.

6. Confirmed document

⑴ If the contract document cannot state the confirmed itinerary or the names of transportation or accommodation facilities, the contract document will list the names of the accommodation facilities to be used and the transportation facilities important to the travel plan, and after the contract document is delivered, a document (hereinafter referred to as the "Confirmed Document") will be delivered to the customer indicating the confirmed status of these facilities by the day before the start of the trip (or the start of the trip if the contract application is made on or after the seventh day counting back from the day before the start of the trip). ⑵ In the case of the preceding paragraph, if a customer wishes to confirm the status of arrangements, we will respond promptly and appropriately even before the delivery of the Confirmed Document. ⑶ When the Confirmed Document is delivered, the scope of the travel services for which we are obligated to arrange and manage the itinerary pursuant to "7. Delivery of the Contract Document" ⑵ will be specified as stated in the Confirmed Document.

7. Timing of Payment of Travel Fees and Changes to Travel Fees

⑴ The amount of the travel fee will be stated in the plan document. Please pay the travel fee by the date determined by us before the departure date of the trip. ⑵ When a communication contract is concluded, we will receive the travel fee in the amount stated in the contract document by the card of the affiliated company without the customer's signature on the designated slip. In addition, the card usage date (the date on which the customer or our company must pay the travel fee or other payment or refund obligation based on the travel contract) will be the date of the travel contract. ⑶ If the fares and charges of the transportation facilities used are revised significantly beyond the normally expected level due to a significant change in economic conditions, etc., compared to the applicable fares and charges published in effect on the base date stated in the plan document, the travel fee may be increased or decreased within that range. In this case, if the applicable fares and charges are reduced, the travel fee will be reduced by the amount of the reduction. In addition, if the travel fee is increased, we will notify you before the day that is 15 days prior to the day before the departure date of the trip. ⑷If the contract document specifies that the travel price varies depending on the number of people using the transportation and accommodation facilities, etc., and if the number of people changes after the contract is concluded for reasons not attributable to our company, we may change the amount of the travel price as specified in the contract document. When applying, please be sure to check these travel conditions before applying. The plan document and this document will become part of the contract document when the travel contract is concluded. ● Transaction terms explanation document pursuant to Article 12-4 of the Travel Agency Law ● Contract document pursuant to Article 12-5 of the Travel Agency Law ⑸If there is an increase or decrease in travel expenses due to changes in the contract contents pursuant to the provisions of the next paragraph "9. Changes to the contract contents" ⑵, we may change the travel price. This travel price includes cancellation fees and penalties related to the travel services due to the change. However, if the increase in travel expenses is due to a shortage of seats, rooms, and other facilities despite the transportation and accommodation facilities providing the travel services (hereinafter referred to as "overbooking"), we will not change the travel price.

8. Travel procedures

⑴You will be responsible for travel procedures such as passports, visas, and vaccination certificates required for your trip. However, we will charge you a certain fee and perform some of the travel procedures on your behalf under a separate contract. In this case, we will not be liable if you are unable to obtain a passport, visa, etc. due to reasons attributable to you. ⑵If you hold a Japanese passport, we will inform you in writing of the remaining validity of your passport required for the plan you have applied for after the travel contract is concluded, so please check for yourself whether the validity of your passport is valid at the time of departure, not at the time of application. Details of plans that require visas and vaccinations are listed on our website and in the plan documents. These are based on information from official institutions at the time the website and plan documents were created, but please contact us for the latest information. If you hold a passport from a country other than Japan, please contact the consulate of your home country, the consulate of your destination, or the immigration office.

9. Changes to travel contract details

⑴When a customer requests a change to the contents of the travel contract, we will comply with the customer's request to the extent possible. In such cases, we may change the travel price. ⑵In the event of a natural disaster, war, riot, suspension of travel services by transportation and accommodation facilities, orders from government agencies, provision of transportation services other than those originally planned, or other events beyond our control, if this is unavoidable in order to ensure the safe and smooth implementation of the trip, we may change the travel itinerary, contents of travel services, etc., by promptly explaining to customers in advance the reasons why the event is beyond our control and the causal relationship to the event. However, in the case of an emergency, if it is unavoidable, we will explain the changes after the changes have been made.

10. Customer Replacement [Replacement Fee]

⑴ With our consent, you may transfer your contractual status to another person. In this case, however, you must fill in the required information on a form designated by our company and submit it to our company along with the fee below. At this time, we will charge you a fee of 1,000 yen (including consumption tax) as the fee required for the transfer. ⑵ The transfer of contractual status under this paragraph ⑴ will take effect when our company consents, and the person who transfers the status under the Travel Contract thereafter will inherit all rights and obligations related to this Travel Contract. However, our company may refuse the transfer.

11. Cancellation of contract

[Customer Cancellation] ⑴Customers may cancel the Travel Contract by paying the cancellation fee or planning fee (hereinafter referred to as "Cancellation Fee, etc.") to us as specified in the Planning Document. In the case of a communication contract, we will receive the payment of the cancellation fee, etc. without the customer's signature. ⑵Even in the case of cancellation due to reasons such as loans or travel procedures for which we are not responsible, we will charge the cancellation fee, etc. as specified in the Planning Document. ⑶Customers may cancel the Travel Contract without paying the cancellation fee, etc. in the following cases. [Before the start of the trip] ①When the contract contents are changed by us. However, this is limited to cases where the change is one of those listed in the left column of the table under <Change Compensation> or other important changes. ②When the travel price is increased in accordance with the provisions of ⑶ of "7. Timing of payment of travel price and changes to travel price". ③ When a natural disaster, war, riot, suspension of travel services such as transportation and accommodation facilities, orders from government offices, or other events occur, making it impossible or highly likely that the safe and smooth operation of the trip will become impossible. ④ When the Company does not provide the client with a confirmation document by the date specified in 6. Confirmation Document (7). ⑤ When an event attributable to the Company occurs and it becomes impossible to carry out the trip according to the itinerary stated in the contract document. ⑥ When the Ministry of Foreign Affairs issues a risk information level of "We recommend postponing your trip" or higher for an area included in the trip itinerary. However, if it is determined that appropriate measures can be taken to ensure the safety of the client, the trip will be carried out if the Ministry of Foreign Affairs issues a risk information level of "Please consider whether or not to travel" or lower. If the client cancels the travel contract in such a case, the client will be subject to the prescribed cancellation fee, etc. [After the start of the trip] If after the start of the trip, the customer is unable to receive the travel services described in the contract document (or the "confirmation document" if the "confirmation document" has been delivered) due to reasons not attributable to the customer, or if the Company notifies the customer of this, notwithstanding the provisions of (3), the customer may cancel the contract for the part of the travel services that the customer is unable to receive without paying the cancellation fee. In this case, the Company will refund to the customer the amount of the travel fee that corresponds to the part of the travel services that the customer is unable to receive. However, the Company will refund to the customer the amount of the travel fee that corresponds to the part of the travel services that the customer is unable to receive minus the cancellation fee, penalty fee, and other costs that have already been paid or will be paid for the travel services. [Cancellation by the Company] ⑴ If the customer does not pay the travel fee by the due date specified in "3. Timing of payment of the travel fee and changes to the travel fee", the customer will be deemed to have cancelled the travel contract on the day after the due date, and the cancellation fee, etc. will be charged as specified in the plan document. ⑵We may cancel the travel contract in the following cases, explaining the reasons to the customer. [Before the start of the trip] ① When it is deemed that the customer is unable to travel due to illness, absence of a caregiver, or other reasons. ② When the reservation is automatically canceled by the airline, accommodation facility, etc. due to "duplicate booking." ③ When it is deemed that there is a risk of causing inconvenience to other customers or hindering the smooth operation of the group tour. ④ When the customer is asked to bear an unreasonable burden in relation to the contents of the travel contract. ⑤ When there is an extremely high risk that the travel conditions specified at the time of concluding the travel contract, such as the amount of snowfall in a ski trip, will not be fulfilled. ⑥ When the safe and smooth operation of the trip has become impossible or is extremely likely to become impossible due to the occurrence of natural disasters, war, riots, the suspension of travel services provided by transportation and accommodation facilities, orders from public offices, or other reasons. ⑦ In the case of a communications contract, when payment by the customer's credit card is no longer possible. ⑧ An example of the "order from a public agency" in ⑥ is when the Ministry of Foreign Affairs issues a risk information level of "We recommend postponing travel" or higher for an area included in the travel itinerary. However, if we determine that appropriate measures will be taken to ensure the safety of our customers, we will proceed with the trip if the Ministry of Foreign Affairs issues a risk information level of "Please reconsider whether or not to travel" or lower. However, if we determine that appropriate measures will be taken to ensure the safety of our customers, we may proceed with the trip. In this case, if the customer requests to cancel the trip, we will charge a cancellation fee. In addition, if risk information level of "Please reconsider whether or not to travel" or higher is issued after departure, we may cancel the trip or change the itinerary. ⑨ When it is found that the customer falls under any of the items ⑷ to ⑹ of paragraph XNUMX. [After the trip has begun] ① When the customer is unable to continue the trip due to illness, absence of a necessary caregiver, or other reasons. ② When the tour conductor or other person violates our instructions, or when they assault or intimidate the tour conductor or other accompanying travelers, disrupting the discipline of group activities and hindering the safe and smooth implementation of the trip. ③ When a natural disaster, war, riot, suspension of travel services such as transportation and accommodation facilities, orders from public offices, or other events beyond our control occur, making it impossible to continue the trip. ④ As an example of the "orders from public offices" in ③, when the Ministry of Foreign Affairs issues a dangerous information of "please reconsider traveling" or higher for an area included in the travel schedule, making it impossible to continue the trip. ⑤ When it is found that the customer falls under any of the items ⑷ to ⑹ of Section XNUMX. ⑶ When our company cancels the travel contract pursuant to the provisions of [Our cancellation] ⑵ [Before the start of the trip], we will refund the full travel price or application fee already received. In addition, if you cancel the Travel Contract pursuant to the provisions of the same [After the start of the trip], the Travel Contract will be extinguished only for the future, and our company's debts regarding the Travel Services you have already received will be considered to have been validly satisfied. In this case, we will refund the amount for the Travel Services you have not yet received minus the cancellation fee, penalty fee, and other expenses already paid or to be paid in the future (such as return travel expenses) for those Travel Services.

12. Refunds

⑴ In the event that the travel fare is reduced in accordance with ⑶ and ⑷ of "7. Timing of payment of the travel fare and changes to the travel fare" or the travel contract is terminated in accordance with the provisions of "1. Termination of the contract" and an amount to be refunded arises, the refund will be made within 7 days counting from the day following the termination in the case of a cancellation before the start of the trip, and within 30 days counting from the day following the end of the trip as stated in the Plan Document in the case of a reduction in the amount or a cancellation after the start of the trip. ⑵ In the event that the travel fare is reduced in accordance with ⑶ and ⑷ of "7. Timing of payment of the travel fare and changes to the travel fare" in the communication contract or a refund is made in accordance with the provisions of "1. Termination of the contract", the said amount will be refunded in accordance with the card membership terms and conditions of the affiliated company. In this case, we will notify you of the amount to be refunded within 7 days from the day following the cancellation in the case of a refund due to cancellation before the start of the trip, or within 30 days from the day following the end of the trip as stated in the Plan Document in the case of a reduction in the amount or cancellation after the start of the trip, and the day on which we gave such notice will be considered the Card Use Date.

13. Itinerary management

We strive to ensure that our customers' trips are safe and smooth, and perform the following services: (1) If we determine that there is a risk that a customer will not be able to receive travel services during the trip, we will take the necessary measures to ensure that the customer receives travel services in accordance with the travel contract. (2) If, despite taking the measures in (1), it becomes necessary to change the contents of the travel contract, we will make arrangements for alternative services. In this case, if the travel itinerary is changed, we will endeavor to ensure that it conforms to the spirit of the original travel itinerary. Furthermore, if the content of the travel services is changed, we will endeavor to minimize changes to the contents of the travel contract, such as by striving to ensure that the services are similar to those of the original travel services.

14. Safeguards

If we recognize that a customer is in need of protection due to illness, injury, etc., we may take necessary measures.In this case, if this is not due to reasons attributable to our company, the cost required for such measures shall be borne by the customer, and the cost must be paid by the method specified by our company by the date specified by our company. Hmm.

15. Our Responsibilities

⑴If, in the course of performing this Travel Contract, our company or a travel agent (a party that has been appointed to make arrangements on our behalf pursuant to the provisions of ⑵ of "1. Custom-Ordered Tour Contract"; hereinafter referred to as the "Travel Agent") causes damage to the customer through intentional or negligent acts, we will compensate for such damage. However, this will only apply if the customer is notified of this within two years from the day following the occurrence of the damage. ⑵If the customer suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation and accommodation facilities, orders from public offices, or other events beyond the control of our company or our travel agent, we will not be liable to compensate for such damage, except in the case of ⑴. ⑶Regardless of the provisions of ⑴, we will compensate for damage caused to baggage as described in ⑴ only if a request for compensation is made to us within 2 days from the day following the occurrence of the damage. However, regardless of the amount of damages, the amount of compensation paid by our company will be limited to a maximum of 21 yen per customer (except in cases where the company is guilty of intentional or gross negligence).

16. Special Compensation

⑴ Regardless of whether or not our company is liable under the provisions of "15. Our Liability"⑴, in accordance with the "Special Compensation Provisions" (hereinafter referred to as the "Special Compensation Provisions"), which are attached to the Travel Agency Contract (Part of the Custom-Ordered Tour Contract), we will pay death compensation (2,500 million yen), disability compensation (up to 2,500 million yen), hospitalization compensation (4 to 40 yen), and medical treatment compensation (2 to 10 yen) for certain damages to life and body suffered by a customer during the tour due to a sudden and unexpected external accident, and damage compensation for damage to baggage (up to 1 yen per piece or pair of baggage, up to 1 yen per customer for each Custom-Ordered Tour). If there is an insurance contract that should pay insurance for damage to baggage, we may reduce the amount of damage compensation to be paid by us. ⑵Notwithstanding paragraph ⑴ of this section, days on which no travel services included in the custom-packaged tour arranged by our company are provided will not be considered as days during which the customer is participating in the custom-packaged tour, provided that such is clearly stated on our website, pamphlets, etc. ⑶If the damage suffered by the customer while participating in the custom-packaged tour is due to the customer's willful misconduct, drunk driving, illness, etc., or an accident during mountain climbing (using mountaineering equipment such as ice axes, crampons, ropes, hammers, etc.), luge, bobsleigh, skydiving, hang gliding, riding ultralight powered aircraft (motor hang gliders, microlight aircraft, ultralight aircraft, etc.), gyroplane riding, or other similar dangerous activities during free time, our company will not pay the compensation and solatium under paragraph ⑴ of this section. However, this does not apply if the activity in question is included in the custom-packaged tour itinerary. ⑷The Company shall not pay compensation for damages for items excluded from compensation as stipulated in the Company's terms and conditions, such as cash, securities, credit cards, coupons, airline tickets, passports, driver's licenses, visas, deposit certificates and savings certificates (including bankbooks and cash dispenser cards), various data and other items equivalent thereto, contact lenses, etc. ⑸Even if the Company is liable for both the obligation to pay compensation under this paragraph ⑴ and the obligation to pay damages under the preceding paragraph, when one of the obligations is fulfilled, both the obligation to pay compensation and the obligation to pay damages shall be deemed to have been fulfilled to the extent of the amount of that obligation.

17. Itinerary Guarantee

⑴ In the event of any significant change to the contents of the Travel Contract listed in the left column of the <Change Compensation> table, we will pay the change compensation, calculated by multiplying the travel price by the rate listed in the right column of the same table, within 30 days from the day following the end of the trip. However, the amount of change compensation paid per customer per Travel Contract will be limited to 15% of the travel price. In addition, if the amount of change compensation to be paid per customer per Travel Contract is less than 1,000 yen, we will not pay the change compensation. ⑵ In the event that any significant change to the contents of the Travel Contract listed in the left column of the <Change Compensation> table is clearly due to the following reasons, we will not pay the change compensation. However, this does not include cases where there is "overbooking" at transportation or accommodation facilities, etc. ① Natural disasters ② War ③ Riots ④ Orders from public authorities ⑤ Cancellation of travel services provided by transportation and accommodation facilities, etc., due to flight cancellations, roadblocks, closures, etc. ⑥ Provision of transportation services not based on the original operation plan, such as delays and changes to transportation schedules ⑦ Measures necessary to ensure the safety of the customer's life or body ⑶ If, after we have paid the change compensation pursuant to the provisions of ⑴, it becomes clear that we will incur liability for the change pursuant to the provisions of "15. Our Liability", the customer shall refund the change compensation for the change to us. In this case, we will pay the balance obtained by offsetting the amount of damages to be paid by us with the amount of the change compensation to be returned by the customer. [Change Compensation]
Changes for which we pay a change compensation fee
Amount of compensation for change = Rate below for each case x Travel price to be paid
If you notify us by the day before the start of the trip If you notify us after the start of your trip
① Change of travel start date or travel end date described in the pamphlet 1.5% 3.0%
(XNUMX) Change of tourist destinations or tourist facilities (including restaurants) to be visited or other travel destinations listed in the pamphlet 1.0% 2.0%
(XNUMX) Changing the grade of transportation or equipment described in the pamphlet to one with a lower fee (only if the total amount of fees for the grade and equipment after the change is lower than that of the grade and equipment described in the recruiting pamphlet) .) 1.0% 2.0%
④Changes to the type of transport agency or company name described in the pamphlet 1.0% 2.0%
⑤ Change to a different flight at the airport that is the starting point of the trip or the airport that is the ending point of the trip in Japan stated in the pamphlet 1.0% 2.0%
⑥ Change in the type or name of the accommodation facility described in the pamphlet 1.0% 2.0%
⑦Changes to the food, facilities, or scenery of the guest rooms of the accommodation facility described in the pamphlet 1.0% 2.0%
⑧ Among the changes listed in ① to ⑦ above, changes in the matters described in the tour title of the pamphlet 2.5% 5.0%
Note 1: "Before the start of the trip" means that the customer is notified of the change by the day before the start of the trip, and "after the start of the trip" means that the customer is notified of the change on or after the start of the trip. Note 2: When the final document is issued, this table shall apply, with "contract document" read as "final document". In this case, if there is a change between the contents of the contract document and the contents of the final document, or between the contents of the final document and the contents of the travel services actually provided, each change shall be treated as one change. Note 3: If the transportation facility related to the change listed in item ③ or ④ involves the use of accommodation facilities, each overnight stay shall be treated as one change. Note 4: The change of the company name of the transportation facility listed in item ④ shall not apply if it involves a change to one with a higher class or facilities. Note 5: Even if multiple changes listed in item ④, ⑦, or ⑧ occur within one vehicle, ship, etc., or one overnight stay, each vehicle, ship, etc., or one overnight stay shall be treated as one change.

18. Customer Responsibilities

⑴If the Company incurs damages due to the customer's willful or negligent acts, acts contrary to laws and public order or good morals, or the customer's failure to comply with the provisions of the Company's terms and conditions, the Company will request compensation for such damages from the customer. ⑵The customer must endeavor to understand the customer's rights and obligations as described in the contract document and other contents of the travel contract, using the information provided by the Company. ⑶If the customer realizes after the start of the trip that the travel services described in the contract document are different from those described, the customer must notify the Company or the travel service provider to that effect immediately at the travel destination. ⑷If an accident or other incident occurs during the trip, please notify the Company immediately of the contact information to be provided separately.

19. Matters to be done by the customer before departure

⑴ Passports, visas, re-entry permits and various certificates (hereinafter referred to as "travel documents") and vaccination certificates required for travel must be obtained by the customer themselves. In addition, under a separate "Travel Procedure Agency Contract," our company will perform some of the travel procedures on your behalf for a set fee. Even in this case, our company will not be liable for any inability to obtain passports, visas, etc. due to reasons attributable to the customer. ⑵ For customers holding Japanese passports, the remaining validity of the passport required for travel and the names of countries for which a visa is required are listed in the "Plan Document." These are listed based on information from official institutions at the time the "Plan Document" was created. Please contact our company for the latest information at the time of application. Customers holding passports of countries other than Japan must check with the embassy or consulate in Japan of the country to be visited (including countries in transit) whether a visa is required and the remaining validity of the passport, and prepare the necessary visas and passports for entry at their own risk.

20. Sanitation Information

For information on the sanitary conditions at your travel destination, please check the Ministry of Health, Labor and Welfare Quarantine and Infectious Disease Information website (www.forth.go.jp/).

21.Overseas Danger Information

Depending on the travel destination (country or region), there may be information regarding travel to the country or region, such as the Ministry of Foreign Affairs Overseas Danger Information.At the time of application, we will provide you with a "document regarding overseas danger information".Also, "Ministry of Foreign Affairs Overseas Safety Website" (www.pubanzen.mofa.go.jp/), please check.

22. Shopping guide

For your convenience, we may guide you to a souvenir shop during sightseeing or pick-up.We take all possible measures to select stores, but please purchase at your own risk.We are unable to assist with product exchanges or returns, so please be sure to check the product and receive the receipt to avoid any trouble.If there is a duty-free refund, please be sure to have the purchased items in your hand luggage, and check the procedures at the souvenir shop or at the airport, and carry out the procedures at your own risk.Some items are prohibited from being brought into Japan by the Washington Convention or domestic laws and regulations, so please be careful when purchasing.

23. About complaints such as accidents

In the event of an accident, etc., during the trip, please notify us immediately at the contact information provided in the itinerary (if there are circumstances that prevent us from notifying you, please notify us as soon as the circumstances no longer exist).

24.Fuel surcharge

⑴Fuel surcharges are not included in the travel price. They may be required depending on the departure date, the airline used, etc., so please pay them in Japanese yen along with the travel price. Details will be provided at the time of the travel contract. ⑵If the airline increases the amount of the fuel surcharge after the travel contract is concluded, the shortfall will be collected, and if it is reduced, the reduced amount will be refunded promptly. ⑶If the customer cancels the travel contract due to the collection of the fuel surcharge, the prescribed cancellation fee etc. will be charged. However, if the transaction terms for the fuel surcharge are not explained and the necessary documents are not provided, the customer may cancel without paying the cancellation fee etc.

25. About airport taxes

Airport taxes (including domestic airport facility usage fees) are not included in the tour price.It may be collected before the start of the trip by being included in the travel price, or may be collected separately at the travel destination.In addition, airport taxes are subject to change or new additions without prior notice.

26. Conditions of Travel by Communication Contract

Our companies may accept travel applications from card members (hereinafter referred to as "Members") of cards issued by our companies or credit card companies affiliated with our companies (hereinafter referred to as "Affiliated Companies") on the condition that "payment of travel fare, cancellation fees, etc. will be received without the signature of the Member" (hereinafter referred to as "Correspondence Contract"). Travel conditions for correspondence contracts differ from normal travel conditions in the following points (. Some contracted travel agencies may not be able to handle such cases. The types of cards that can be handled also vary depending on the contracted travel agency). ⑴ The "card usage date" in this paragraph refers to the date on which the Member and our company must pay the travel fare, etc. or fulfill the refund obligations based on the travel contract. ⑵ When applying, you will be required to notify our companies of your ", membership number (credit card number)", ", card expiration date", etc. ⑶ A travel contract based on a correspondence contract will be established when the notice of our companies' consent to the conclusion of the travel contract is received by the customer. ⑷Our companies will receive payment of the "tour fee in the amount stated on the website or in the brochure" or the "cancellation fee as set forth in paragraph 1" by the card of the affiliated company without the member's signature on the designated slip. In this case, the card usage date for the tour fee will be the "contract formation date". ⑸If a request for contract cancellation is made, our companies will refund the amount of the tour fee minus the cancellation fee within 7 days (within 30 days in the case of reduction or cancellation after the start of the trip) from the day following the date of the request for cancellation, with the card usage date being the date. ⑹If the member is unable to pay with the credit card requested due to credit or other reasons, our companies will cancel the communication contract and require the member to pay the tour fee in cash by the date separately specified by our companies. If the member fails to make payment by the said date, a penalty fee equal to the cancellation fee in paragraph 1⑴ will be charged.

27. Handling of personal information

⑴When accepting your travel application, we will ask you to provide us with all personal information necessary for arranging and receiving the services for the travel you have applied for, using the designated application form. We will use the personal information you provide (such as name, address, telephone number, date of birth, age, sex, email address, and passport number) to contact you, and to provide it to transportation and accommodation facilities, insurance companies, etc., by electronic means, etc., to the extent necessary for arranging and receiving the services provided by transportation and accommodation facilities, etc. for the travel you have applied for. In addition, we may use your personal information to ① inform you of products, services, and campaigns of the company and companies affiliated with the company, ② request your opinions and impressions after participating in the travel, ③ request you to participate in a survey, ④ provide you with benefits and services, and ⑤ create statistical data. We may also outsource services for travel arrangements, statistical processing, etc. ⑵We may provide your personal information held by us to souvenir shops to facilitate your shopping at your travel destination. In this case, personal information such as your name, boarding date, and flight name will be provided in advance by electronic means. When you apply, you will be required to consent to the provision of this personal data. (3) If you wish to disclose the personal information submitted when applying for a trip, please check our privacy policy and then contact us.

28. Ride-on service

⑴ In principle, we provide tour conductor services at the request of our customers, and charge the following tour conductor service fee. In addition to the tour conductor service fee, we will charge you the actual cost of the tour conductor's accompaniment, such as transportation and accommodation fees. Tour conductor service fee (1 yen per tour conductor per day, including consumption tax) ⑵ In principle, tour conductors will work from 1:66,000 to 8:20. ⑶ If a tour conductor does not accompany you, you may need to complete the procedures to receive travel services yourself.

29. Travel conditions and travel price standards

The reference date for these travel conditions and the reference date for the travel fee will be the date specified on the website, proposal, etc.

Other 30.

⑴ If the customer requests the tour conductor to provide personal guidance or shopping, etc., or if there are any expenses incurred due to injury or illness, or if there are any expenses incurred due to the customer losing or leaving behind luggage due to carelessness, or if there are any expenses incurred due to making arrangements for separate activities, such expenses shall be borne by the customer. ⑵ Under no circumstances shall the Company re-implement the trip. ⑶ The child fare applies to those aged 2 years or older and under 12 years old as of the date of the trip's start. The infant fare applies to those under 2 years old who do not occupy an airline seat as of the date of the trip's start. ⑷ With regard to the departure and arrival airports and the scope of the travel contract, for example, if the website, planning documents, brochures, etc. clearly state that "departing from Tokyo (" or Kansai Airport) and it is indicated that "participation is possible without additional charge or with a specified additional charge" from an airport other than Tokyo (or Kansai Airport) in Japan, the scope of the travel contract will be "from Tokyo departure to Tokyo arrival (" or "from Kansai Airport to Kansai Airport arrival"). If you have made separate arrangements for the section from an airport in Japan to the airport of departure or arrival in Japan, this portion is not included in the scope of the custom-packaged tour contract unless otherwise specified. ⑸ By participating in a custom-packaged tour offered by our company, you may be able to receive airline mileage services, but you must make inquiries and register for such services with the relevant airline yourself. In addition, if you are unable to receive the services you were scheduled to receive due to a change in the airline you use, regardless of the reason, our company will not be liable for the provisions of Article 15(17) and Article 1(XNUMX). ⑹ Please inform us of your name exactly as it appears on your passport at the time of your travel application, in Roman letters. If you apply with an incorrect name, we will need to reissue your ticket and notify the relevant authorities, etc. of the name correction. The relevant authorities, etc. may not accept the name correction and may cancel the travel contract. In this case, you will also be subject to the cancellation fee specified by our company in Article XNUMX. ⑺In order to bring medical equipment such as insulin injections on board, some airlines may require a doctor's English medical certificate or prior application procedures. In addition, if you bring medical narcotics, you will need to apply in advance at the relevant government offices such as the local health and welfare bureau and customs. If any of the above applies to you, please notify us as soon as possible. ⑻If the airline increases the amount of the fuel surcharge after the contract is concluded, we will collect the shortfall with the customer's consent, and if the amount is reduced, we will promptly refund the reduced amount. If you cancel the travel contract due to the collection of the fuel surcharge, we will charge you the prescribed cancellation fee. However, if we do not explain the terms of the fuel surcharge and provide the necessary documents, you may cancel without paying the cancellation fee. ⑼The general travel agency manager is the person responsible for transactions at the sales office that handles your travel. If you have any questions about the explanation given by the person in charge regarding this travel contract, please feel free to ask the general travel business manager listed in the plan documents.

31. Compliance with Terms and Conditions

Matters not described in this travel conditions are subject to the provisions of our company's travel agency agreement (order-order planning tour contract section).