Recruitment planning trip conditions (domestic)
terms_recruitment_domestic
Recruitment planning trip conditions (domestic)
*When applying, please be sure to check the travel conditions before applying.1. Significance of this travel condition
This travel condition manual forms a part of the transaction condition manual stipulated in Article 12-4 of the Travel Agency and the contract document stipulated in Article 12-5 of the same law.2. Recruitment type planning travel contract
⑴This trip is planned and implemented by With The World Co., Ltd. [56 Naniwa-cho, Chuo-ku, Kobe, Hyogo Prefecture, Hyogo Prefecture Governor Registered Travel Agency No. 3-827 (hereinafter referred to as "our company")], and customers participating in this trip will enter into a package tour contract (hereinafter referred to as "travel contract") with our company. ⑵Our company will make arrangements and manage the itinerary so that customers can receive transportation, accommodation and other travel-related services (hereinafter referred to as "travel services") provided by transportation and accommodation agencies according to the travel itinerary set by our company. ⑶The contents and conditions of the travel contract are as set out on our website, in brochures, this travel conditions document, the final travel itinerary provided to you before departure (hereinafter referred to as "final travel itinerary"), and any matters not specified in this travel conditions document are as set out in our travel agency terms and conditions section on package tour contracts (hereinafter referred to as "our company terms and conditions"). If you would like a copy of our company terms and conditions, please request one from our company. ⑷We will endeavor to ensure that our customers' trips are safe and smooth, and will perform the following services for our customers. However, this will not apply if we have entered into a different special agreement with the customer. ① When it is deemed that there is a risk that the customer will not be able to receive travel services during the trip, we will take the necessary measures to ensure that the travel services are provided in accordance with the travel contract. ② If, despite taking the measures in ① above, it becomes necessary to change the contents of the contract, we will make arrangements for alternative services. In this case, when changing the travel itinerary, we will endeavor to ensure that the revised travel itinerary conforms to the purpose of the original travel itinerary, and when changing the contents of the travel services, we will endeavor to ensure that the revised travel services are similar to the original travel services, and will make other efforts to keep changes to the contract contents to a minimum.3-1. Timing of travel application and contract conclusion
⑴Please submit the necessary information to our company or our contracted sales office listed in the "Consignment Sales" column (hereinafter referred to as "our companies") and submit your application together with the application fee listed on our website and pamphlet. Due to the convenience of our business, we may ask you to fill in the necessary information on a dedicated document or screen. The application fee will be included as part of the travel fare when you pay it. In addition, the travel contract will be established when our companies agree to the conclusion of the contract and receive the application fee.| Travel price | Application fee (per person) |
|---|---|
| Travel price is 15 yen or more Travel price is 10 yen or more but less than 15 yen Travel price is 6 yen or more but less than 10 yen Travel price is 3 yen or more but less than 6 yen Travel price is less than 3 yen | 20% of the travel cost Up to 30,000 yen Up to 20,000 yen Up to 12,000 yen Up to 6,000 yen |
⑵Our companies may accept reservations for travel contracts by telephone, mail, facsimile or other means of communication. In this case, the contract is not concluded at the time of reservation, and you must confirm the details of your application and pay the application fee within three days from the day following the day on which our company's notice of acceptance of your reservation is received by you. If the application fee is not paid within this period, our companies will treat your application as if it was not made. ⑶The travel contract is concluded when our company receives the application fee pursuant to ⑵① of this paragraph in the case of application by telephone, and when our company's notice of the conclusion of the travel contract is received by you after payment of the application fee in the case of application by mail, facsimile or other means of communication. In addition, even if you apply by telephone, mail, facsimile or other means of communication, if the contract is concluded by a communication contract, the contract is concluded in accordance with the provisions of Article 3⑶. ⑷When a travel application is made by the contracting person as a representative of the travelers constituting the group, the Company shall deem that the person has all the power of attorney regarding the conclusion and termination of the contract. ⑸The contracting person in ⑷ must submit a list of the members to the Company by the date determined by the Company. The contracting person shall obtain the consent of the members themselves to the third-party provision under Article 26. ⑹The Company shall not be liable for any debts or obligations that the contracting person in ⑷ currently owes or is expected to owe in the future to the members. ⑺If the contracting person in ⑷ does not accompany the group, the Company shall deem the members selected by the contracting person in advance to be the contracting person after the start of the trip. ⑻①If you require special consideration when participating in a package tour, please make a request at the time of application for the contract. At this time, the Company will comply with this request to the extent possible. ②The customer shall bear the costs of any special measures taken by the Company for the customer based on the request in the previous ①.
3-2. Special agreement regarding the handling of waiting lists
If the travel contract cannot be concluded for the trip you have applied for due to full capacity or other reasons, and you specifically request it, we may enter into a special agreement with you as described below and have the travel contract concluded when we are able to conclude the travel contract with you (hereinafter referred to as "cancellation waiting"). However, we cannot handle cancellation waiting for variable fare plans. ⑴ If you wish to be placed on the cancellation waiting list, we will ask you to submit an application form and an amount equivalent to the application fee after confirming the period during which you can wait for our response (hereinafter referred to as the "cancellation waiting period"). At this point, the travel contract has not been concluded, and we do not promise that the travel contract will be concluded in the future. ⑵ We will hold the amount equivalent to the application fee in ⑴ above as a "deposit", and when we are able to conclude the travel contract with you, we will notify you that we have agreed to conclude the travel contract and use the deposit as the application fee. ⑶The Travel Contract shall be concluded when we notify you of our acceptance of the Travel Contract as described in ⑵ above (however, if this notification is made by electronic acceptance notification, when it reaches you). ⑷If we are unable to accept the conclusion of the Travel Contract within the cancellation waiting period, we will refund the full amount of the deposit to you. ⑸If you request to cancel the cancellation waiting period before we respond to your acceptance of the Travel Contract, we will refund the full amount of the deposit to you. In this case, we will not charge a cancellation fee even if you request to cancel the cancellation waiting period during the cancellation fee period. ⑹If we are unable to immediately conclude the Travel Contract due to full occupancy or other reasons at the time of application, we may, with your consent, register you as a customer on the cancellation waiting list and make efforts to make reservations available. In this case, our companies will receive an amount equivalent to the application fee as a "deposit". However, if "the customer requests to cancel the waiting list registration before our companies notify the customer that reservations are now possible" or "if the reservation cannot be made as a result", our companies will refund the deposit in full. ⑺In the case of this paragraph ⑹, the contract for the waiting list course will be established when our companies notify the customer that reservations are now possible and apply the deposit as the application fee.4. Application conditions
⑴Those under 20 years of age must have a parental consent form. Those under 15 years of age must be accompanied by a parent or guardian. In order to ensure the safety and smooth implementation of the trip, we may refuse participation in some courses or require the accompaniment of a companion. In addition, if you participate, we may change the content of some of the courses. ⑵For trips targeted at a specific customer group or with a specific travel purpose, we may refuse participation if your age, qualifications, skills, or other conditions do not meet the conditions specified by our company. ⑶If we find that you are a member of an organized crime group, a related party to an organized crime group, or other anti-social forces, we may refuse participation. ⑷If you make violent or unreasonable demands against our companies, or use threatening language or violence in relation to transactions, we may refuse participation. ⑸If you spread rumors, damage our companies' credibility by using fraudulent means or force, or interfere with our business, we may refuse participation. ⑹If you have a chronic illness, are currently in poor health, have a food or animal allergy, are pregnant, may be pregnant, have a disability, require special consideration such as wheelchair arrangements, or have difficulty walking or performing daily activities while sightseeing, please inform us of this when applying for the trip. We will accommodate your request to the extent possible and reasonable. In this case, we may ask you to submit a medical certificate from a doctor. In addition, depending on local circumstances and the situation of related organizations, etc., in order to ensure the safe and smooth implementation of the trip, we may require the accompaniment of a caregiver/companion, change the content of part of the course, recommend other trips with less burden, or refuse your participation. ⑺In the case of ⑴, ⑵, and ⑹ of this paragraph, if we need to notify you of your participation, we will contact you within one week in principle from the date of application for ⑴ and ⑵, and from the date of request for ⑹. ⑻If we determine that a customer has become ill, injured or otherwise in need of a doctor's diagnosis or treatment during the trip, we will take the necessary measures to ensure the smooth running of the trip. All costs incurred will be borne by the customer. ⑼As a general rule, customers will not be able to take part in separate activities due to their own convenience. However, this may be accepted under separate conditions depending on the course. ⑽If we determine that a customer may cause inconvenience to other customers or interfere with the smooth running of group activities, we may refuse their participation. ⑾We may refuse their participation for other reasons related to our business. Please be sure to check the travel conditions before applying.5. Delivery of contract document and final itinerary
⑴ After the conclusion of the travel contract, we will promptly provide you with a contract document that describes the travel schedule, the contents of the travel services, other travel conditions, and matters related to our responsibilities. The contract document consists of our website, brochures, this travel conditions document, etc. ⑵ As a document that supplements the contract document in this section ⑴, we will provide you with a final travel itinerary that describes the definitive information regarding the meeting time and place, the transportation means used, accommodation facilities, etc., no later than the day before the start of the trip. (In principle, we will endeavor to provide it to you 7 days before the start of the trip, but for some courses that depart at specific times such as the New Year holidays and Golden Week, we may provide it just before the start of the trip. Even in this case, we will provide it by the day before the start of the trip.) However, if the application is made after the day that is 7 days before the day before the start of the trip, we may provide it on the day of the start of the trip. In addition, if you contact us even before the delivery date, we will explain the arrangement status.6. Payment of travel expenses
The tour fee must be paid no later than the 14th day counting back from the day before the start of the trip. If you apply after the 14th day counting back from the day before the start of the trip, you must pay by the due date specified by us before the start of the trip.7. Application of Travel Fee
⑴Unless otherwise noted, participants aged 12 or over will pay the adult price, and participants aged 6 or over (3 or over for air travel) under 12 will pay the child price. ⑵The travel price is displayed for each tour course. Please check the departure date and number of participants. ⑶The "travel price" is the basis for calculating the "application fee" in Section 3, the "cancellation fee" in Section 14 (1), the "penalty" in Section 14 (3), and the "change compensation" in Section 25. The calculation method for the "travel price" in recruitment advertisements, websites, and brochures is the "amount displayed as the travel price (or basic price)" plus the "amount displayed as the additional fee" minus the "amount displayed as the discounted price."8. What is included in the travel fee
⑴ Fares and charges for transportation facilities specified in the travel itinerary (economy class unless otherwise noted), accommodation, meal charges, consumption tax and other taxes, service charges, and other expenses specifically specified. ⑵ For courses accompanied by a tour conductor, tour conductor expenses and gratuities necessary for group activities are also included. ⑶ Anything that is indicated as being included in the travel price on other websites or brochures. As a general rule, the above expenses will not be refunded even if some of them are not used due to customer convenience.9. Things not included in the tour price
Other than those listed in the previous paragraph 8, the tour price does not include any of the following charges. Some of these charges are listed below. (XNUMX) Excess baggage charges (for any amount exceeding the specified weight, capacity, or number of pieces); (XNUMX) Accommodation tax for use of accommodation facilities (excluding accommodation tax for certain courses with notes), airport facility usage fees, etc. (unless otherwise specified on the website, brochures, etc.); (XNUMX) Personal expenses such as cleaning fees, telegram and telephone charges, additional food and beverage charges, and associated taxes and service charges; (XNUMX) Fees for optional tours (short trips with separate fees) that are only available to those who wish to participate; (XNUMX) Other additional fees not included in the itinerary that arise at the customer's own request (tour fees, meal fees, photography fees, transportation fees, etc.); (XNUMX) Additional fares and fees imposed by transportation companies (e.g. fuel surcharges); (XNUMX) Transportation costs (parking fees) from your home to the departure and arrival points, and accommodation costs for the day before the start of the trip, the day the trip ends, etc. (excluding accommodation costs that are stated as "included in the tour price" on the website and brochures); (XNUMX) Medical expenses for injuries and illnesses, etc.10. Additional Fees and Discounts
⑴ "Additional charges" in Section 7 refers to the following charges (except when the "Tour price" is included in advance): ① Additional charges when using a single room ② Additional charges for upgrading the hotel or room type ③ Price difference for "Plan with meals" based on "Plan without meals" ④ Additional charges for extending hotel stays, which the Company refers to as "Extension plan" in brochures, etc. ⑤ Fare difference required for changing airline seat class, which the Company refers to as "Class J, First Class, Premium Class" in brochures, etc. ⑥ Other charges referred to as "XXX additional charges" on the website, brochures, etc. ⑵ "Discounted charges" in Section 1 refers to the following charges (except when the discounted tour price is set in advance): ① Charges referred to as "XXX discount charges" on the website, brochures, etc.11. Changes to travel contract details
Even after the conclusion of the travel contract, in the event of a natural disaster, war, riot, suspension of travel services by transportation and accommodation facilities, orders from government offices, provision of transportation services not in accordance with the original operation plan (delay, change of destination airport, etc.), or other events beyond our control, if this is unavoidable in order to ensure the safe and smooth implementation of the trip, we may change the itinerary and contents of the travel services by promptly explaining to the passengers in advance the reason why the event is beyond our control and the causal relationship with the event. However, in the case of an emergency where it is unavoidable, we will explain the change after the change has been made.12. Change of travel fee amount
After the travel contract is concluded, we will not change the travel price, additional charges, or discount charges under any circumstances, except in the following cases: (15) If the fares and charges of the transportation facilities used are revised significantly beyond what would normally be expected due to a significant change in economic conditions, etc., we will change the travel price by the difference in the revised amount. However, if the travel price is to be increased, we will notify the customer prior to the 1th day prior to the day before the start of the trip. (XNUMX) If there is a significant reduction in the applicable fares and charges as stipulated in this paragraph (XNUMX), we will reduce the travel price by the amount of the reduction, in accordance with the provisions of this paragraph (XNUMX). (XNUMX) If the travel contents are changed and the costs required to carry out the trip are reduced, we will reduce the travel price by the difference in the revised amount. ⑷If the travel contents are changed pursuant to paragraph XNUMX and the costs required for the implementation of the trip (including cancellation fees, penalty fees and other costs already paid or to be paid in the future for travel services not provided due to the change in the contract contents) increase, our company will change the travel price by the difference in the amount of the change, except in cases where the change is due to a shortage of seats, rooms or other facilities in the transportation, accommodation facilities, etc., even though the services are being provided. ⑸If our company has stated on its website, brochures, etc. that the travel price varies depending on the number of people using the transportation, accommodation facilities, etc., and if the number of people using the transportation, accommodation facilities, etc. changes after the conclusion of the travel contract for reasons not attributable to our company, we will change the travel price within the range stated in the contract document.Customer Replacement [Replacement Fee]
⑴ The customer may, with the consent of the Company, transfer his/her contractual status to another person. In this case, however, the customer must fill in the required items on the form designated by the Company and submit it to the Company together with the following fee. [Replacement fee]| Travel including ships | Travel including accommodation | day trip |
|---|---|---|
| Counting from the day before the trip start date | Counting from the day before the trip start date | Counting from the day before the trip start date |
| From the 20th day to before departure 11,000 yen | From the 20th day to before departure 3,300 yen | From the 10th day to before departure 1,100 yen |
14. Cancellation Fee
⑴If you cancel the trip for your own reasons after the travel contract has been concluded, we will charge you a cancellation fee at the rate below per person based on the trip price, and participating guests will be charged the difference in price for each room for any change in the number of people using the trip. ⑵If the trip is cancelled due to reasons related to the handling of various loans for which our company is not responsible, you will also be required to pay the prescribed cancellation fee. ⑶If the trip price is not paid by the due date, our company will consider the customer to have cancelled the travel contract on the day after the due date and will charge a penalty fee equal to the cancellation fee. ⑷If the customer makes a change to the departure date or course, or to the transportation, accommodation, or other parts of the itinerary for their own reasons, this will be considered a cancellation of the entire trip, and the prescribed cancellation fee will be charged.①Travel other than the following ②・③・④
| Cancellation date | Cancellation fee | |
|---|---|---|
| Counting back from the day before the trip start date | 1) Cancellation before the 21st day (1st day for day trips) | Free |
| 2) Cancellation on or after the 20th day (excluding days 10 to 3 on the 6th day for day trips) | 20% of the travel fee | |
| 3) Cancellation after the 7th day (excluding 4 to 6) | 30% of the travel fee | |
| 4) Cancellation on the day before the trip start date | 40% of the travel fee | |
| 5) Cancellation on the day (except 6) | 50% of the travel fee | |
| 6) Cancellation after the start of the trip or non-participation without contact | 100% of the travel fee | |
| Recruitment planning trips using chartered ships | It depends on the provisions of the cancellation fee for the ship concerned. | |
| Remarks (1) The amount of the cancellation fee will be specified in the contract document. (2) In applying this table, "after the start of the trip" means "the time when the provision of the service begins" as stipulated in Article 2, Paragraph 3 of the Special Compensation Provisions in the Appendix. | ||
② When the content is only accommodation services such as "accommodation plan"
| Cancellation fee | ||
|---|---|---|
| Counting back from the day before the trip start date | 1) Cancellation before the 6th day | Free |
| 2) Cancellation after the 5th day (excluding 3 to 5) | If the number of cancellations is 14 or less: Free If the number of cancellations is 15 or more: 20% of the tour price | |
| 3) Cancellation after the 3th day (excluding 4 to 5) | 20% of the travel fee | |
| 4) Cancellation on the day | 50% of the travel fee | |
| 5) Cancellation after the start of the trip or non-participation without contact | 100% of the travel fee | |
(XNUMX) Travel that uses a ship during the itinerary and clearly states on the website or pamphlet that the cruise agreement applies: Cancellation fees will be charged as indicated on the website or pamphlet.
④Other cancellation fees will be applied if applicable cancellation fees are specified on the website or pamphlets.
15. Cancellation and Refund of Tour Contract
⑴ Before the start of the trip ① Customer's right to cancel A. Customers may cancel the Travel Contract at any time by paying the cancellation fee. Requests for contract cancellation will be accepted during our business hours. If you contact us outside of business hours, the cancellation fee will be charged for the next business day. B. Customers may cancel the Travel Contract without paying the cancellation fee in the following cases: a. When the contents of the Travel Contract have been changed in accordance with Clause 1. However, this applies only if the changes are those listed in the left column of the table in Clause 25 or other significant changes. b. When the tour price is increased based on Clause 12(5). c. When the safe and smooth operation of the tour becomes impossible or is likely to become impossible due to natural disasters, war, riots, suspension of the provision of travel services such as transportation and accommodation facilities, orders from public offices, or other reasons. d. When the Company does not provide the customer with the final tour itinerary described in Clause 6(4) by the date specified in the same paragraph. e. When the tour cannot be conducted in accordance with the contract document due to reasons attributable to the Company. c. When the Company cancels the tour contract based on "(13)(3)(a)" of this paragraph, the Company will deduct the prescribed cancellation fee from the tour price (or application fee) already received and refund the amount. If the cancellation fee is not covered by the application fee, the difference will be charged. In addition, when the Tour Contract is canceled based on "(1)(1)(b)" of this paragraph, the Company will refund the full amount of the tour price (or application fee) already received. D. If the customer makes a change to the departure date or to the transportation, accommodation, or other portions of the itinerary, this will be considered a cancellation of the entire trip, and the applicable cancellation fee will be collected. ② Our right to cancel A. If the customer does not pay the travel fee by the due date specified in Section 4, we may cancel the travel contract. In this case, you will be required to pay a penalty charge equivalent to the cancellation fee specified in "(XNUMX)-(a)" of this section. B. If any of the following items apply, we may cancel the travel contract. a. When it becomes clear that the client does not meet the gender, age, qualifications, skills, or other conditions for participating in the trip that have been clearly stated by the Company in advanceb. When it is found that the client falls under any of items (XNUMX) to (XNUMX) of paragraph XNUMXc. When it is recognized that the client is unable to endure the trip due to illness, absence of a necessary caregiver, or other reasonsd. When it is recognized that the client is likely to cause inconvenience to other clients or hinder the smooth implementation of group activitiese. When the client requests an unreasonable burden in relation to the contents of the contractf. When the number of clients does not meet the minimum number of participants stated in the contract document (in this case, the Company will notify the client of the cancellation of the trip no later than the XNUMXth day counting back from the day before the start of the trip (no later than XNUMX days in case of a day trip)).g. When the conditions for carrying out the trip that have been clearly stated by the Company in advance are not met, or when there is a very high possibility that they will be met, such as a lack of snowfall in the case of a trip for skiingh. When it becomes impossible or highly likely to become impossible to carry out the trip safely and smoothly according to the itinerary described in the contract document due to natural disasters, war, riots, suspension of services such as transportation and accommodation facilities, orders from government offices, or other reasons beyond our control. c. When our company cancels the travel contract in accordance with "⑴②A" of this section, we will refund the travel price (or application fee) already received minus a penalty fee. In addition, when our company cancels the travel contract in accordance with "⑴②B" of this section, we will refund the full amount of the travel price (or application fee) already received. ⑵ Cancellation after the start of the trip ① Cancellation and refund by the customer a. If the customer leaves the group midway due to their own convenience, we will consider this to be a waiver of the customer's rights and will not provide any refund. b. Even after the start of the trip, if the customer is unable to receive the travel services according to the contract document due to reasons not attributable to the customer, the customer may cancel the contract for the part of the travel service provision that has become impossible without paying the cancellation fee. However, if the reason is not attributable to our company, we will refund the travel fee to the customer minus cancellation fees, penalty fees, and other expenses already paid or to be paid in the future in relation to the provision of the travel services that are no longer possible. C. If a multiple party application is made and one of the customers cancels the contract, the customer who cancels the contract will be charged a cancellation fee as stipulated by our company, and a single room additional fee will be charged from any customer using a single room. XNUMX. Cancellations and refunds by our company A. Even after the start of the trip, our company may cancel part of the travel contract in the following cases, explaining the reasons to the customer in advance. a. When the client is deemed unable to continue the trip due to illness, absence of a necessary assistant, or other reasons; b. When the client is found to fall under any of the items (XNUMX) to (XNUMX) of paragraph XNUMX; c. When the client disrupts the discipline of group activities, such as not following the instructions of the tour conductor for the safe and smooth operation of the trip, thereby hindering the safe and smooth operation of the trip; d. When the trip cannot be continued due to natural disasters, wars, riots, the suspension of travel services such as transportation and accommodation facilities, orders from public offices, or other reasons beyond the control of the Company; i. When the Company cancels the travel contract pursuant to "a and d" of item (XNUMX) of paragraph (XNUMX) of this section, the Company will make the necessary arrangements for the client to return to the departure point at the client's expense, in accordance with the client's request. c. When the Company cancels the travel contract pursuant to the provisions of item (XNUMX) of paragraph (XNUMX) of this section, the contractual relationship between the Company and the client will be extinguished only in the future. In other words, the Company's obligations regarding the travel services already provided to the client will be deemed to have been validly repaid. In the case of (c) above, we will refund to you the amount of the travel fee for the portion of the travel services that you have not yet received, less the cancellation fee, penalty charge and other costs already paid or to be paid in the future for such travel services.16. Timing of Refund of Travel Fee
⑴When the Company has incurred an amount to be refunded to the customer due to "a reduction in the tour price pursuant to the provisions of (12), (15) and (7) of Section 30" or "when the customer or the Company has terminated the Tour Contract pursuant to the provisions of the preceding Section 21," the Company will refund the said amount to the customer within 23 days counting from the day following the termination in the case of a refund due to a cancellation before the start of the trip, and within XNUMX days counting from the day following the end of the trip as stated on the website or in the pamphlet in the case of a reduction in the tour price or a refund due to a cancellation after the start of the trip. ⑵The provisions of this Section ⑴ shall not prevent the customer or the Company from exercising the right to claim damages pursuant to the provisions of Section XNUMX (Our Responsibility) or Section XNUMX (Customer Responsibility).17. OUR INSTRUCTIONS
During the period from the start of the tour until the end of the tour, when acting as a participant in the recruitment type planning tour, except during the free action period, the customer shall follow the instructions of the Company for the safe and smooth implementation of the tour.18. Itinerary Management
⑴We will endeavor to ensure that our customers' trips are safe and smooth, and will perform the following services for our customers. However, this will not apply if we have concluded a different special agreement with the customer. ① If it is deemed that the customer may not be able to receive travel services during the trip, we will take the necessary measures to ensure that the travel services are provided in accordance with the package tour contract. ② If, despite taking the measures in ① above, it becomes necessary to change the contents of the contract, we will arrange for alternative services. In this case, if the travel itinerary is changed, we will endeavor to ensure that the changed travel itinerary is consistent with the purpose of the original travel itinerary. In addition, if the contents of the travel services are changed, we will endeavor to minimize changes to the contract contents, such as by endeavoring to ensure that the changed travel services are similar to the original travel services.19. Tour conductor
⑴ For courses marked with a tour conductor, a tour conductor will accompany the tour. In principle, the tour conductor's services will be those necessary to ensure the safe and smooth implementation of the schedule specified in the contract document. During the trip, you will be asked to follow the tour conductor's instructions to ensure the trip is safe and smooth. In principle, the tour conductor's work will be from 8:20 to XNUMX:XNUMX. ⑵ For courses marked with a local tour conductor, a local tour conductor will accompany the tour from arrival at the destination to departure. The work of the local tour conductor will be the same as that of the tour conductor in ⑴ of this section. ⑶ For courses marked with a local staff guide, a tour conductor will not accompany the tour, but a local staff member will perform the work necessary to ensure the trip is safe and smooth. ⑷ For individual plans, a tour conductor will not accompany the tour. For trips not marked with a tour conductor, you will be asked to manage your own itinerary. We will provide you with the coupons necessary to receive the travel services, so you will have to complete the procedures to receive the travel services yourself. If the transportation service is suspended or you have to cancel the trip suddenly due to your own circumstances, please contact us or the sales outlet. If we or the sales outlet are closed or outside of business hours and you are unable to contact us, please contact the remaining service providers (hotels, transportation, etc.) that you plan to use and cancel the reservation yourself. Please note that if you do not cancel the reservation, you will be waiving your rights and will not be able to receive a refund. ⑸ In areas where the local tour conductor is not accompanying you or where the local staff is not working, if there is a reason to change the service content due to bad weather, etc., you will have to make arrangements for alternative services and complete the necessary procedures yourself.20. Safeguards
If we recognize that a customer is in need of protection due to illness, injury, etc., we may take necessary measures.In this case, if this is not due to reasons attributable to our company, the cost required for such measures shall be borne by the customer, and the cost must be paid by the method specified by our company by the date specified by our company. Hmm.21. Our Liability
⑴ In the course of fulfilling the package tour contract, if the Company or a person appointed by the Company to make arrangements on its behalf (hereinafter referred to as the "arrangement agent") causes damage to the customer, the Company will compensate the customer for the damage. However, this will only apply if the Company is notified within two years from the day following the occurrence of the damage. ⑵ In principle, the Company will not be liable under this paragraph ⑴ if the customer suffers damage due to reasons beyond the control of the Company or the arrangement agent, such as the following examples: ① Natural disasters, wars, riots, or changes to the itinerary or cancellation of the trip due to these ② Suspension of services of transportation, accommodation, etc., or changes to the itinerary or cancellation of the trip due to these ③ Orders of public offices, foreign immigration restrictions, quarantine due to infectious diseases, or changes to the itinerary or cancellation of the trip due to these ④ Accidents during free time ⑤ Food poisoning ⑥ Theft ⑦ Accidents, fires, or damages caused by third parties' intention or negligence in transportation, accommodation, etc. ⑧ Delays, interruptions, schedule changes, route changes, etc. of transportation, or changes to the itinerary or shortened time at the destination due to these ⑶ Damages caused by baggage under ⑴ of this paragraph will only be compensated if a request is made to us within 2 days from the day after the damage occurred, regardless of the provisions of ⑴ of this paragraph. However, the amount of compensation to be paid by us will be limited to a maximum of 21 yen per person (except in cases where the Company is guilty of intentional or gross negligence). ⑷ "Arrangement agent" refers to a person who arranges on behalf of our company the arrangements of travel service providers such as transportation and accommodation facilities (airplanes, trains, buses, hotels, restaurants, etc.) to be provided to customers. If damage is caused to a customer due to the intentional or negligent acts of travel service providers such as transportation and accommodation facilities (airplanes, trains, buses, hotels, restaurants, etc.), the travel service provider in question shall be held responsible.22. Special Compensation
⑴ Regardless of whether or not the Company is liable under Article 21⑴, in accordance with the "Special Compensation Provisions" of the Company's terms and conditions, the Company will pay death compensation (1500 million yen), permanent disability compensation (up to 1500 million yen), hospitalization compensation (2 to 20 yen), and medical treatment compensation (1 to 5 yen) for certain damages to the life and body of a customer caused by an unexpected and sudden external accident while participating in an agent-packaged tour, and damage compensation for damages to baggage (up to 1 yen per piece or pair of baggage, up to 1 yen per agent-packaged tour customer). If there is an insurance contract under which insurance should be paid for damages to baggage, the Company may reduce the amount of damage compensation to be paid by the Company. ⑵Notwithstanding paragraph ⑴ of this section, days on which no travel services included in the packaged tour arranged by our company are provided will not be considered as days during which the customer is participating in the packaged tour, but only if this is clearly stated on our website, pamphlets, etc. ⑶If the damage suffered by the customer while participating in the packaged tour is due to the customer's willful misconduct, drunk driving, illness, etc., or an accident during mountain climbing (using climbing equipment such as ice axes, crampons, ropes, hammers, etc.), luge, bobsleigh, skydiving, hang gliding, riding ultralight aircraft (motor hang gliders, microlight aircraft, ultralight aircraft, etc.), gyroplane riding, or other similar dangerous activities during free time, our company will not pay the compensation and solatium under paragraph ⑴ of this section. However, this does not apply if the activity in question is included in the packaged tour itinerary. ⑷The Company shall not pay compensation for damages for cash, securities, credit cards, coupons, airline tickets, passports, driver's licenses, visas, deposit certificates and savings certificates (including bankbooks and cash dispenser cards), various data and other items equivalent thereto, or items excluded from compensation as stipulated in the Company's terms and conditions, such as contact lenses. ⑸Even if the Company is liable for both the obligation to pay compensation under this paragraph ⑴ and the obligation to pay damages under the preceding paragraph, when one of the obligations is fulfilled, both the obligation to pay compensation and the obligation to pay damages shall be deemed to have been fulfilled to the extent of the amount of that obligation.23. Customer Responsibilities
⑴If the Company incurs damages due to the customer's willful or negligent acts, acts contrary to laws and regulations, or acts contrary to public order and good morals, or the customer's failure to comply with the provisions of the Company's terms and conditions, the Company will request compensation for damages from the customer. ⑵When entering into a package tour contract, the customer must endeavor to understand the customer's rights and obligations and other contents of the package tour contract by utilizing the information provided by the Company. ⑶In order to smoothly receive the travel services described in the contract document after the start of the trip, if the customer realizes that the travel services provided are different from those described in the contract document, the customer must promptly notify the Company, the Company's agent, or the relevant travel service provider at the travel destination. ⑷If the Company determines that the customer is in a state requiring protection due to illness, injury, etc. during the trip, the Company may take necessary measures. In this case, if this is not due to reasons attributable to the Company, the customer shall bear the costs of such measures, and the customer must pay such costs by the date specified by the Company and in the manner specified by the Company. ⑸ In the event of loss of a coupon, the customer will be responsible for any fare and fees charged by the transportation company for the reissue of the coupon. In this case, the fare and fees will be the amount set by the transportation company.24. Optional Tours or Information
⑴With regard to the application of Article 22 (Special Compensation) of the package tours (hereinafter referred to as "Optional Tours Planned and Implemented by Our Company") that are organized by our company for a separate participation fee and are targeted at customers who are participating in our package tours, our company will treat them as part of the contents of the main package tour contract. Optional tours planned and implemented by our company will be clearly indicated as "Planner/Implementer: Our Company" on our website, brochures, etc. ⑵If the website or brochures clearly indicate that the planner/implementer of the optional tour is other than our company, our company will pay compensation or condolence money in accordance with the provisions of Article 22 (Special Compensation) for damages incurred by customers during participation in the optional tour. In addition, the responsibility of the planner/implementer and the customer in relation to the implementation of the optional tour will be determined entirely by the provisions of the planner/implementer who implements the optional tour. ⑶If our company describes possible sports, etc. as "simple information" on our website, brochures, etc., we will clearly indicate that. In this case, the Company will apply the special compensation provisions in Article 22 to any damage incurred by the Customer while participating in the applicable sports, etc., but will not be liable for any other damages.25. Itinerary Guarantee
⑴ In the event of any important change to the contents of the contract as listed in the left column of the following table (excluding the changes as specified in ①, ②, and ③ below), we shall pay to the client an amendment compensation within 7 days from the day following the end of the trip, in the amount calculated by multiplying the "Applicable Travel Price" as specified in Section 30 by the rate as specified in the right column of the following table. However, if it is clear that the amendment will cause us to be liable under Section 21, ⑴, we shall pay the amendment compensation as all or part of the damages, not as an amendment compensation. ① In the event of an amendment due to the following reasons, we shall not pay amendment compensation (however, in the event of an amendment due to a shortage of seats, rooms, or other facilities at transportation or accommodation facilities, etc. (so-called overbooking) despite the provision of services, amendment compensation shall be paid). A. Bad weather or natural disasters that disrupt the travel schedule B. War C. Riot D. Orders from public authorities E. Cancellation of flights, road closures, business closures, etc. of travel services provided by transportation or accommodation facilities F. Provision of transportation services not based on the original operation plan, such as delays and changes in the transportation schedule. G. Measures necessary to ensure the safety of the life or body of the travel participants. ② In the case of changes related to the canceled part of the travel contract when the travel contract is canceled based on the provisions of Article 15, we will not pay change compensation. ③ Even if the order of the travel services provided is changed from that stated on the recruitment website or brochure, we will not pay change compensation if the travel services are provided during the trip. ⑵ Notwithstanding the provisions of this paragraph ⑴, the amount of change compensation paid by us based on one travel contract shall be limited to the amount obtained by multiplying the "travel price to be paid" specified in Article 7 by 15%. In addition, if the amount of change compensation paid based on one travel contract is less than 1,000 yen, we will not pay change compensation. ⑶ With the consent of the customer, we may compensate by providing goods and services equivalent to the payment of change compensation and damages in cash.| Changes for which we pay a change compensation fee | ||
|---|---|---|
| Amount of compensation for change = Rate below for each case x Travel price to be paid | ||
| If you notify us by the day before the start of the trip | If you notify us after the start of your trip | |
| ① Change of travel start date or travel end date described in the pamphlet | 1.5% | 3.0% |
| (XNUMX) Change of tourist destinations or tourist facilities (including restaurants) to be visited or other travel destinations listed in the pamphlet | 1.0% | 2.0% |
| (XNUMX) Changing the grade of transportation or equipment described in the pamphlet to one with a lower fee (only if the total amount of fees for the grade and equipment after the change is lower than that of the grade and equipment described in the recruiting pamphlet) .) | 1.0% | 2.0% |
| ④Changes to the type of transport agency or company name described in the pamphlet | 1.0% | 2.0% |
| ⑤ Change to a different flight at the airport that is the starting point of the trip or the airport that is the ending point of the trip in Japan stated in the pamphlet | 1.0% | 2.0% |
| ⑥ Change in the type or name of the accommodation facility described in the pamphlet | 1.0% | 2.0% |
| ⑦Changes to the food, facilities, or scenery of the guest rooms of the accommodation facility described in the pamphlet | 1.0% | 2.0% |
| ⑧ Among the changes listed in ① to ⑦ above, changes in the matters described in the tour title of the pamphlet | 2.5% | 5.0% |
| Note 1: If the final itinerary is issued, this table shall be applied after reading ", brochure" as "final itinerary". Note 2: For ①, the calculation shall be made for each "trip start date" and "trip end date". Note 1: One item is one item for each boarding ship in the case of transportation facilities, one night for accommodation facilities, and one applicable item in the case of other travel services. Note 3: If the transportation facility related to the change listed in ③ or ④ involves the use of accommodation facilities, it shall be treated as one item per night. Note 1: The change of the company name of the transportation facility in ④ shall not apply if it involves a change to one with a higher class or facilities. Note 1: Even if multiple changes listed in ④, ⑥, and ⑦ occur within one boarding ship or one night, they shall be treated as one change per boarding ship or one night. Note 1: For ⑦, if the change is to a room with better conditions for each object of the change, it shall not be covered by compensation. | ||